Learn Jira Service Management (JSM) with Praecipio
Join us for a jam-packed 30 minute crash course on using Jira Service Management (JSM) as a service agent. We’ll take you through the core features of Jira Service Management, how to triage and address requests, and provide helpful tips to help new service agents get productive FAST.
Getting up to speed with Atlassian tools is easier with Praecipio.
Key Learning Objectives:
- Learn How Jira Service Management helps facilitate customer requests.
- Know the difference between Agents, Customers, and Administrators within JSM.
- Understand how JSM Agents Contribute to resolving issues.
- See how the customer portal and other request intake tools work to help agents prioritize their work.
- Learn to manage your request queue, see work that’s assigned to you, and keep track of SLA timers.
- Become a better service agent to help your organization deliver excellent customer service.
