During our live webinar, Build a Service Management Platform Everyone Loves, our ITSM experts, Brian Nye, VP of Service Delivery, and Mike Lyons, Solutions Architect, discussed alongside our customer, Danita Remspecher, Service Delivery Manager for Kindeva, successful strategies for implementing a service management solution that people actually want to use.
They also answered questions from our live audience ranging from how to use JSM in a regulated environment to training customers and service agents on new tools and processes. Read on to learn what they had to say. Watch the full webinar here!
Brian Nye, VP of Service Delivery | Praecipio
Mike Lyons, Solutions Architect | Praecipio
Danita Remspecher, Service Delivery Manager | Kindeva Drug Delivery