As machine learning and artificial intelligence continue to transform the way we use our technology platforms, the potential for innovation skyrockets. Praecipio's Intelligent Image Classifier for Jira Cloud takes Jira’s existing automation to the next level through intelligent image recognition. Developed as part of Atlassian’s global Codegeist hackathon using the revolutionary Forge development platform, Intelligent Image Classifier enables teams by bringing the power of artificial intelligence to Jira.
Award-winning App Combines AI and Automation to Boost Service Quality
With Intelligent Image Classifier, teams are able to automatically classify issues using multiple artificial intelligence algorithms, based on the AWS Rekognition platform. The app improves user experience in searchability, automation, and issue classification by filtering based on detected text or content within an image attached to a Jira ticket.
When asked about the origins of Intelligent Image Classifier, VP of Software Services Phil Maddaloni said, “Given our work with machine learning and AWS and our dynamic expertise within the Atlassian ecosystem, it was a perfect fit for us to apply these skills in a way that would add significant value for end users.”
Praecipio has discovered many use cases for the Intelligent Image Classifier, but the initial need was brought to the company by a local municipality. This customer wanted to improve service to their residents by identifying certain types of “work items” within their town, and classifying them based on content attached to tickets submitted through their Jira Service Management portal.
Improved Customer Service through Intelligent Image Classifier
We’ll explore a common application of this app with the story of Mrs. Smith and her cat, Mittens:
Mittens climbed the tall oak tree in the backyard, and now she’s stuck! Mrs. Smith quickly takes action, snapping a picture of Mittens and submitting a ticket with the picture through the municipality’s Jira Service Management platform. Intelligent Image Classifier automatically starts processing information. The app scans the picture of Mittens and recognizes the animal, even picking up text from a nearby street sign and adding that to the ticket. It automatically assigns the ticket to Animal Control’s service desk. Animal Control immediately dispatches a vehicle to the scene to rescue Mittens. Intelligent Image Classifier saves the day, streamlines the process, and Mrs. Smith is a happy citizen.
Later, the municipality completes an annual review of how its Animal Control department performed, and how many calls were serviced. To do so, an Atlassian administrator quickly and easily searches keywords like “cat”, “dog”, “animal”, “coyote,” etc. to find how many issues were automatically tagged with these keywords.
Future Uses with Image Recognition
In addition to image recognition and issue tagging, Intelligent Image Classifier can scan images for file types and integrate with Jira’s existing automation to incorporate into issue filters and customize Agile boards. Soon, the app will be able to automatically hide detected specific content based on targeted words and images. These use cases all improve overall user experience and security.
Praecipio is dedicated to developing innovative software for our customers, and we are excited to be recognized for our Machine Learning and Artificial Intelligence capabilities by one of our most innovative and foundational partners, Atlassian. To learn more about how Praecipio can help your team propel innovation through exceptional software development and custom apps like Intelligent Image Classifier, contact us today!
