+1 512 266 8271 

Legacy IT Service Management (ITSM) tools leave many IT organizations dissatisfied and frustrated. Older solutions are just too expensive, not easy to use, and leave teams trapped in silos. 

What if there was another path for your IT teams to adopt lean service management?

Join us at our event where we will address the challenges of legacy IT and how the Atlassian approach to ITSM easily adapts to the needs of your IT team. 

Learn about:

  • Incident management
  • Service request management
  • Change management
  • Knowledge management
  • Scaling with Data Center

Admission is free and includes event attendance, dinner, and drinks. Bring your whole team and enjoy expert tips along with giveaways, Q&A, and networking.

When

Thursday, March 9, 2017 from 6:30 PM to 8:30 PM (CST) 

 

Where 

Praecipio Consulting - 5918 West Courtyard Drive Suite 450, Austin, TX 78730


By Erin Jones, Senior Marketing Analyst

It's only a few days into the new year, but already we see the latest tech crazes for the next 346 days in the headlines: DevOps, ITSM, and SAFe. With Atlassian, the world's industry leaders have had great success in these frameworks (many with our expert help) and technology is producing the most ground-breaking things in human history. Everybody wants to put a proverbial man on the moon with their next release, and these are the proven methods to do so. 

But one integral factor in the equation remains- beyond products, beyond methodologies: human beings. Behind each of these revolutionary web applications, overseeing each of these cutting edge processes, are our most important resources: our team. We must automate our technology to give us more time to collaborate with each other; to facilitate the tribal knowledge sharing that allows a community – a business – to thrive and grow. 

In a recent presentation, Praecipio Consulting partner, Christopher Pepe remarked on the paramount asset of human knowledge within organizations. Behind each great innovation is a team who did their work to the best of their ability to reach this next level. People are the ones who make DevOps, ITSM, and SAFe the successful frameworks they are. People are the ones who developed Puppet, Splunk, Tempo and Atlassian to help us do our jobs more efficiently. We choose and configure our tools in the most advantageous way to give us both the best competitive edge and to, ultimately, free up our resources (our people) to come up with the next, history-making idea.

Each of these products and frameworks enables us to be more efficient. To build things faster, better, and smarter that help us (and others) do the same. With that time we save - be it programming an application to triage errors to give back support time, or an app that helps you order groceries for pickup so you have an extra hour to spend with your family. The things that will move our industries (and our world) to the next phase are being created by the companies that configure their tools to give them that time. We know - we've helped them.

Everybody says they will give you your greatest technology ROI. When we say that, we mean that we're sending the best team in the world to help YOU be the best team in the world. We have the knowledge and the expertise to put your proverbial man on the moon - whether that's breaking the Fortune 500 or doubling the size of your new business in a year. Our clients and partners (like DocuSign, Splunk, and Tempo) are a testament to our commitment to delivering this ROI to you at exponential rates. We don't just care about you getting a functional product - we want to see you use it perform optimally so you can go back to what you're passionate about. 

Give us a shout and let's talk about your most valuable resources- your team- and how we can get you the technology solutions to focus on their best work. We're ready to help you get to your proverbial moon. 

 



Wed, Feb 22, 2017 11:00 AM - 12:30 PM CST

Integrations and add-ons help you customize your Atlassian applications to maximize your team's adoption and productivity- but which integrations and add-ons should you put your dollars and resources behind? In this webinar, Michael Kuhl, Principal at Praecipio Consulting highlights the Atlassian integrations and add-ons that deliver results to teams of all type and industry. Featuring guest presenter, Lucidchart, and highlighting other key integrations like Workato, this webinar is a must-see for teams looking to expand and customize the use of their Atlassian applications for greatest ROI.

 



Wed, Feb 8, 2017 11:00 AM - 12:30 PM CST

If e-signature approvals are a part of your process, you won't want to miss this webinar on DocuSign for Atlassian: the suite of DocuSign add-ons for Atlassian's Confluence and JIRA that accelerate your e-signature processes. Join Steven Kling, Principal of Product Development at Praecipio Consulting and Tyler Lindsey, DocuSign Partner Account Manager, to learn how DocuSign for Atlassian helps teams of all types and industries (including those with strict compliance regulations) increase approval turnaround with full, real-time document traceability. 

 



Wed, Jan 25, 2017 11:00 AM - 12:00 PM CST

Performance can be impacted by a number of things. Join Sr. Technical Architect, Michael Kelly for this webinar and uncover the most common culprits of performance issues. Get practical steps for experiencing better performance immediately and best practices to ensure scalable performance of your Atlassian applications as your team continues to grow.

Expert led, hands-on Atlassian training

This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasized for each topic.

High level topics

  1. Introduction to JIRA Service Desk
  2. Creating a service desk
  3. Setting up request types for your customers
  4. Creating queues for your service teams
  5. Creating service level agreement (SLA) metrics
  6. Linking your service desk to a Confluence knowledge base
  7. Adding an email address to accept email requests from your customers
  8. Branding your customer portal and global help desk
  9. Adding agents, customers, and other JIRA users to your service desk
  10. Automating your service desk

Level: Introductory to intermediate

Who should attend

Anyone responsible for setting up a JIRA Service Desk project which includes:

  • JIRA Administrators
  • Service Desk Administrators
  • Service Desk Managers
  • Team Managers
  • IT Managers

Suggested prerequisites

  • If you're solely responsible for setting up a JIRA Service Desk project, there are no prerequisites.
  • If you're also responsible for setting up JIRA company-wide, you should have completed JIRA Administration Part 1 or have equivalent experience.

Course objectives

After attending this course, attendees should be able to:

  • Create a service desk project
  • Set up request types
  • Create queues
  • Create service level agreement (SLA) metrics
  • Link your service desk to a Confluence knowledge base
  • Add an email account
  • Brand your customer portal and global help desk
  • Add agents, customers, and other JIRA users
  • Create and customize automation rules

 

When

Friday, March 17, 2017 from 9:00 AM to 4:30 PM (CDT) 

 

Where

 

Praecipio Consulting - 5918 West Courtyard Drive Suite 450, Austin, TX 78730

 

As an Authorized Atlassian Training Partner and Atlassian Platinum Enterprise Expert, we deliver value-added instruction and expertise to help you increase your knoweldge of and throughput with the Atlassian product suite.

Expert led, hands-on Atlassian training

This course is for those who are new to JIRA dashboards and reports. You'll learn how to use JIRA's out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects. In hands-on exercises, you'll create and configure a project dashboard and learn how to configure dashboard gadgets. You’ll also learn how to read JIRA Agile reports, configure a wallboard, and create a multi-project dashboard. The course discusses dashboard best practices and pitfalls and how to ensure your reporting reflects the right metrics at the right time. This course should put you on the path to using one of JIRA's core strengths: displaying project status visually on fully customizable dashboards.

High-level topics

  1. Overview of each of the major JIRA and JIRA agile reports - the purpose of each, how to use, how to read and interpret the data
  2. How to create a dashboard and populate it with gadgets
  3. How to create a dashboard that tracks multiple projects
  4. How to configure gadgets so they display data as you need
  5. How to create and use a wallboard

Who should attend?

Agile project managers, scrum masters, technical managers, JIRA system administrators, or anyone looking to learn more about JIRA dashboards and reporting

Level: Introductory

Suggested prerequisites

Familiarity with JIRA Agile, JIRA Query Language (JQL), and basic JIRA functionality

Course objectives

After attending this course, attendees should be able to:
- Identify and describe the purpose of the most commonly used reports in JIRA and JIRA Agile
- Create a dashboard, populate it with gadgets and configure the gadgets 
- Read and interpret JIRA and JIRA Agile reports 
- Create and use a wallboard 
- Create a dashboard that tracks multiple projects

When

Friday, February 17, 2017 from 10:00 AM to 2:00 PM (CST) 

 

Where

 

Praecipio Consulting - 5918 West Courtyard Drive Suite 450, Austin, TX 78730

 

As an Authorized Atlassian Training Partner and Atlassian Platinum Enterprise Expert, we deliver value-added instruction and expertise to help you increase your knoweldge of and throughput with the Atlassian product suite.

As 2016 draws to a close, it's time to reflect on the past 12 months and set forth goals a.k.a. resolutions for 2017. Where do you want to be in the new year? For many, this includes adopting new technologies or new practices like DevOps. Whatever your new year's technology resolutions, we're here to help.

2017 Technology Resolutions

5. Always be iterating

The faster one can learn and improve, the better your results. This goes for building products as well as continuously improving your processes. Look for opportunities to grow and eliminate inefficiencies. Those who have the tools and processes to achieve this agility will reap the greatest rewards.

4. Automate more

What are the repeatable processes in your day-to-day work life that can be automated? Save countless resource hours spent doing work manually by smartly automating repetitive tasks like sending esignature documents or creating issues at a workflow transition. This automation allows you more time to focus on your core competencies. 

3. Plan ahead

Having the capability to forecast project delivery is key. Using tools like Portfolio for JIRA and Tempo Budgets, you gain the perspective you need to ensure timely, on budget delivery of projects by leveraging your teams' historical velocity and resource availability. 

2. Speak up

Keep the lines of team communication open with daily standups and HipChat. Being able to quickly identify any blockers and swarm to fix them helps you to keep work flowing and gives your team the support they need to be productive. 

1. Try something new

Take this new year as an opportunity to embrace change. Ready to dip your toe into DevOps or try out AWS services? Now's the time! Set goals to measure the success of your new endeavor and challenge your team to embrace your new initiatives. We even provide training to help you get started faster and easier!

 

Whatever your technology resolutions, we have the expertise and services to help you achieve success. Our team is here to help you meet (and exceed) your goals- so don't wait to make your resolutions. Contact us to find out what you can accomplish in the new year. 

Happy 2017 to you and your team,
Your friends at Praecipio Consulting

Image from blogs.atlassian.com

 

OVERVIEW

Atlassian Data Center provides optimal performance and high availability for mission-critical, enterprise applications. Including availability across the most widely used team collaboration tools in the suite, Data Center delivers instant scalability for unphased system performance as your organization grows. With a tightly designed infrastructure of a load balancer and finely tuned nodes for failover, Data Center allows maximum uptime through active-active clustering. Atlassian Data Center is used by Global Fortune 20 enterprises who demand the highest level of performance from their software.

HIGH-AVAILABILTY

Active-active clustering of nodes means that, should a node go down, the load balancer immediately detects the failure and re-directs operations to other nodes within seconds. Built in redundancy allows you to integrate with industry standard technologies for database clustering and shared file systems to minimize single points of failure. With minimal loss of system availability, mission-critical Atlassian applications provide performance on a continual basis, making Data Center the choice of teams who can't afford any downtime. 

INSTANT SCALABILITY 

When your user count grows beyond your current Data Center infrastructure, simply add nodes to your clusters to scale up in an instance. Additional nodes support increased performance for larger teams and can be quickly added without downtime to your system. Existing nodes auto sync indexes and plugins with each new node added. Scaling up also provides predictable costs, as Data Center is licensed per user count (not number of servers or CPUs) without increase in licensing.

DEPLOYMENT OPTIONS
Supported Atlassian Data Center deployment options include:

  • Amazon Web Services (See Atlassian's JIRA Software and Bitbucket AWS Quickstarts)
  • Cumulus (our Atlassian-optimized Data Center cloud managed hosting option) 
  • VMWare
  • Azure
  • Google Cloud 

DATA CENTER PRODUCTS
Atlassian offers Data Center options for:

  • JIRA Software
  • Confluence
  • Bitbucket
  • JIRA Service Desk
  • HipChat (currently in beta)

ADD-ON COMPATIBILITY
The Atlassian Marketplace contains over 130 Data Center compatible plugins (indicated by an Atlassian Data Center certified listing), including popular add-ons like the Tempo suite, Brikit ThemePress, Riada Insight, DocuSign for Confluence, and DocuSign for JIRA.

GET ATLASSIAN DATA CENTER
For full Data Center services, including: licensing, implementation, migration, and performance tuning, contact us. Our expertise in the Atlassian suite and deep knowledge of partners such as AWS and major plugin vendors allow us to deliver leading Data Center solutions to your organization. Speak with our team and learn how we can get you on Data Center and deliver optimal Atlassian performance.

 

Overview

Atlassian Data Center provides optimal performance and high availability for mission-critical, enterprise applications. Including availability across the most widely used team collaboration tools in the suite, Data Center delivers instant scalability for unphased system performance as your organization grows. With a tightly designed infrastructure of a load balancer and finely tuned nodes for failover, Data Center allows maximum uptime through active-active clustering. Atlassian Data Center is used by Global Fortune 20 enterprises who demand the highest level of performance from their software.

High-Availability

Active-active clustering of nodes means that, should a node go down, the load balancer immediately detects the failure and re-directs operations to other nodes within seconds. Built in redundancy allows you to integrate with industry standard technologies for database clustering and shared file systems to minimize single points of failure. With minimal loss of system availability, mission-critical Atlassian applications provide performance on a continual basis, making Data Center the choice of teams who can't afford any downtime. 

Instant Scalability

When your user count grows beyond your current Data Center infrastructure, simply add nodes to your clusters to scale up in an instance. Additional nodes support increased performance for larger teams and can be quickly added without downtime to your system. Existing nodes auto sync indexes and plugins with each new node added. Scaling up also provides predictable costs, as Data Center is licensed per user count (not number of servers or CPUs) without increase in licensing.

Deployment Options

Supported Atlassian Data Center deployment options include:

  • Amazon Web Services (See Atlassian's JIRA Software and Bitbucket AWS Quickstarts)
  • Cumulus (our Atlassian-optimized Data Center cloud managed hosting option) 
  • VMWare
  • Azure
  • Google Cloud

Data Center Products

Atlassian offers Data Center options for:

  • JIRA Software
  • Confluence
  • Bitbucket
  • JIRA Service Desk
  • HipChat (currently in beta)

Add-On Compatability

The Atlassian Marketplace contains over 130 Data Center compatible plugins (indicated by an Atlassian Data Center certified listing), including popular add-ons like the Tempo suite, Brikit ThemePress, Riada Insight, DocuSign for Confluence, and DocuSign for JIRA.

Get Atlassian Data Center

For full Data Center services, including: licensing, implementation, migration, and performance tuning, contact us. Our expertise in the Atlassian suite and deep knowledge of partners such as AWS and major plugin vendors allow us to deliver leading Data Center solutions to your organization. Speak with our team and learn how we can get you on Data Center and deliver optimal Atlassian performance.

About the event

Hosted in our Austin HQ office, the January AUG includes presentations by Atlassian and AUG leader/ JIRA Agile Coach, Reese Schmit.

You spoke, we listened! We are bringing you two very special sessions this month. First, Sean Cramer is coming back to do another Voice of the Customer session. This is your opportunity to share feedback directly from Atlassian.

Next up, we got a request from one of our members, Marisa, about doing a "Getting Started with Scrum/Kanban in JIRA Agile" session. So, we slotted it in as soon as we could.

Can't wait to see you guys!

-Reese, Tony, Larry & Daniel

Wednesday, January 4th 2017
Praecipio Consulting Austin HQ Office
6 - 8:30 PM

Special Guests

Sean Cramer

Head of Voice of the Customer, Atlassian
Sean and his team are responsible for maintaining, communicating, and implementing changes based on the company and product Net Promotor Score and Customer Journey. When Sean and the team are not working to maintain Atlassian’s “Don’t F&@# the customer” company value, they are building process and tools to support the over 100,000 pieces of feedback a month. Sean has previously worked for companies such as Go Daddy, MTV, VH1, and Ancestry.com

Reese Schmit

Atlassian Specialist and Team Coach, Agile Velocity
With over a decade working with Agile teams as a Coach and JIRA administrator, Reese has the tools you need to get your JIRA Agile boards up and running. Whether you are running a Scrum, Kanban, or "something in between" team, she can help you bend JIRA to your will and make sure your process is running your tool, and not the other way around.

Run of Show

6:00 PM

Eat, Drink, Network
Come on in, grab a drink and something to munch on and network with your fellow members, Atlassians, and experts. Don't forget your business cards!

6:45 PM

Welcome, Updates, Word from our Sponsors
We'll kick off with any updates or info we have for you, and a quick Word from our Sponsors

7:00 PM

Voice of the Customer Session
At Atlassian customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first. The Voice of the Customer team, in collaboration with user group management team have created the VOC in the Box. This 'box' is a User Group exclusive meant to gather your product and experience feedback..with a fun twist.

8:00 PM

JIRA Agile 101
We will be going over setup, best practices, simplifying workflows/statuses/issue types/etc and integrations with other Atlassian tools.

 



Wed, Jan 11, 2017 11:00 AM - 12:00 PM CST

Moving from cloud to server or cutting over from legacy software to Atlassian? We have your administrator best practices and recommendations to ensure a successful migration! Join Technical Architect, Isaac Montes as he walks you through considerations, potential blockers, and what makes an ideal candidate for migrations to your new environment. If you're making the switch, you won't want to miss this webinar!

By Laura Hauser, Product Marketing, Ecosystem at Atlassian

Re-posted from Atlassian

In the devops era, the technology tools you choose are critical for fostering innovation and overcoming development and deployment challenges, and creating a seamless experience between these tools is key to streamlining processes and maximizing productivity. And that’s why we are excited to be attending Amazon Web Services annual conference, re:Invent. Come join us at the event! Here’s what we’ll be up to:

Atlassian and Amazon Web Services for the Enterprise

Enterprises running on AWS can now leverage Atlassian’s collaboration platform for instant scalability, quick setup, and painless administration. At Atlassian Summit 2016, we announced that Data Center customers can deploy their JIRA Software and Bitbucket Data Center instances to Amazon’s Web Services (AWS). With AWS’s Quick Start guides, powered by AWS CloudFormation templates for Atlassian, Data Center customers can deploy their Data Center instance to AWS in 10 minutes and standardize on one reliable platform that scales seamlessly.Stop by our booth to find out what’s new and get more info on an exciting offer for enterprise customers.

Find out how our own team went from a single JIRA Software server instance to JIRA Software Data Center on AWS at the talk: Case Study: How Atlassian Uses Amazon EFS with JIRA to Cut Costs and Accelerate Performance. Add it your re:Invent agenda today!

AWS and the art of scale and interoperability

But our solutions aren’t just for enterprises. It’s easier than ever to scale your business with the power of AWS and Atlassian’s cloud platform. With about half of JIRA Software cloud customers running on Amazon EC2 and 60% of Bitbucket users using AWS tools, we’ve created several integrations to help streamline your workflows and make continuous delivery and quick deployment a breeze. AWS CodeDeploy for Bitbucket,  AWS + Bitbucket Pipelines, and Bamboo Tasks for AWS are just a few examples of how easy it is to move between platforms to get the job done.

Check out all our AWS integrations here and get a demo at re:Invent.

Stop by our booth 2446 for a chance to win a complete HTC VIVE – Virtual Reality System or a new Echo Dot!

Developers: tap into our $200M Ecosystem

Developers can use our tools and APIs to build customizations for Atlassian products. Additionally, they can build hyper-growth businesses by selling add-ons on our Marketplace, which has reached $200M in sales, $100M of which were generated in the last year alone! Atlassian’s deep relationship with AWS allows us to provide the resources to get started fast and scale with ease.

Now it’s easier than ever to build an integration on AWS. In fact we are offering $100 in AWS credits for developers who launch an add-on in the Atlassian Marketplace between December 1 and May 1, 2017.  

Tackling devops together: come meet our partners

A powerful technology solution cannot stand alone. It has to integrate with other solutions in the market in order to truly offer an end-to-end devops experience. That’s why we’ll have several partners with us at re:Invent to show how you can combine the power of Atlassian, AWS, and the strong ecosystem surrounding these tools. 

Our Atlassian Platinum Enterprise Expert, Praecipio Consulting, will be joining us in the booth to discuss enterprise implementation and share their newest integrations- Docusign for JIRA and ConfluenceSplunkPuppetXmattersRollbarWorkato and the newest addition to the Atlassian family, StatusPage, will also be in the Atlassian booth demonstrating how our solutions work together. Come by and check it out. 

See you there! Booth 2446

For Immediate Release
Austin, TX
11/21/2016 

Announced leading up to AWS re:Invent 2016, Atlassian Platinum Enterprise Expert Praecipio Consulting formalizes their partnerships with Amazon Web Services and Puppet. This trifecta of partnerships, in addition to Praecipio Consulting's long-standing Atlassian expert status, solidifies their presence in the DevOps space and positions them to be a leading solutions provider for companies seeking Atlassian services to facilitate their development processes.

"Companies of all sizes are realizing the benefits of being agile and implementing a DevOps process," said Michael Lauricella, Director of Business Development at Atlassian. "However, implementing a DevOps process is not trivial and requires a partner with a clear understanding of your business, as well as the ability to bring together the right tools to plan, collaborate, deploy, and operate." 

"The Atlassian suite of products maps perfectly to the DevOps lifecycle," states Christopher Pepe, Praecipio Consulting managing partner. "Formalizing our partnerships with AWS and Puppet allows us to provide an even more robust and complete offering to accelerate the development processes of our clients."

While these partnerships were just recently formalized, Praecipio Consulting's experience and knowledge of AWS and Puppet goes back many years. As process experts, Praecipio Consulting partners with leading technologies (including Atlassian) that provide their clients optimization of their processes, from SDLC to DevOps and more. For Praecipio Consulting, partnerships with AWS and Puppet position them to better address client needs around these processes. 

"As partners of Atlassian, and now AWS and Puppet, our clients now benefit from our depth and breadth of expertise as we help them become even more competitive," notes Praecipio Consulting founding partner, Christian Lane. "In the DevOps space, it allows us to help companies accelerate a high-quality release cycle, ensuring they have the top technologies in place to ship, monitor, and support their products."

 

About Praecipio Consulting

Praecipio Consulting is an IT and business process consulting company focused on the Atlassian product suite, offering services including product licensing, training, managed services and managed hosting, and custom development across the entire Atlassian product suite. Specializing in IT processes, best practices and frameworks including ITIL (Information Technology Infrastructure Library), SAFe (Scaled Agile Framework), and various ALM (Application Lifecycle Management) models, Praecipio Consulting provides best-in-class products (including the DocuSign for Atlassian suite) and business process services to clients of all industries and sizes for superior, consistently delivered results.


For more information, contact Praecipio Consulting.

5918 W Courtyard Dr. Suite 450
Austin, TX 78730
512-266-8271
praecipio.com 

For Immediate Release
Austin, TX
11/15/2016

In honor of Veteran's Day, Atlassian partner and Pledge 1% member, Praecipio Consulting, contributed funds to memorialize those in Whiting, Vermont who proudly served. The donation went to a plaque listing the names of Whiting citizens serving in combat, dating back to the Revolutionary War. Praecipio Consulting partner, Christopher Pepe championed the Pledge 1% donation, as both a Whiting resident and brother of one of the veterans. "I'm very passionate about the Pledge 1% movement," notes Pepe "and the ability to donate to a cause so close to my heart was especially meaningful." 

 

Veterans in Whiting, VT stand with the plaque created in their honor


Praecipio Consulting partner, Dave Odle, as well as several other employees are also military veterans, so the choice to Pledge 1% to this cause is one near and dear to the hearts of the company. "We are deeply grateful to those who put their lives on the line to protect and serve our country," adds Pepe. "Helping to honor some of these heroes is a small act in comparison to the great sacrifice made by our military men and women."

Joining the Pledge 1% movement in 2015, Praecipio Consulting donates 1% of employee time, equity, and profit to support non-profit causes including the Boys and Girls Club, the National Alliance on Mental Illness, and the Coastal Conservation Association. "It's not enough to just do good work," says Pepe. "we want our company to do good in the world." 

About Praecipio Consulting
Praecipio Consulting is an IT and business process consulting company focused on the Atlassian product suite, offering services including product licensing, training, managed services and managed hosting, and custom development across the entire Atlassian product suite. Specializing in IT processes, best practices and frameworks including ITIL (Information Technology Infrastructure Library), SAFe (Scaled Agile Framework), and various ALM (Application Lifecycle Management) models, Praecipio Consulting provides best-in-class products (including the DocuSign for Atlassian suite) and business process services to clients of all industries and sizes for superior, consistently delivered results.

For more information, contact Praecipio Consulting.

5918 W Courtyard Dr. Suite 450
Austin, TX 78730
512-266-8271
praecipio.com