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Wednesday, Feb 21, 2017 11:00 AM - 12:00 PM CST

When your system goes down and a major incident occurs, your company is losing time, money and credibility. Fast response to disruptions and slowdowns is critical, but analyzing information from every operational touch point results in an overwhelming amount of information. And communications can be difficult when resolvers, business units, and management teams all have different schedules, priorities, and processes that are constantly changing. During this webinar, Praecipio Consulting and xMatters share ITSM secrets to modernizing incident management solutions that integrate data, systems, processes, people, and teams.

Wednesday, March 21,

5 - 9 p.m. CST

Hotel Chicago + SPiN


Join Praecipio Consulting, xMatters, and MoogSoft for a fun and interactive Incident Management Game Day at the Hotel Chicago (Laptops required!).

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help reduce MTTR* and provide world-class IT support.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Atlassian's Jira Service Desk, HipChat, StatusPageand others.

Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting.

Who should attend?
If you're an IT pro this one is definitely for you! But there's something for non-IT folks, too. Designers, technical writers, project managers - everyone - can learn how to participate in providing a better customer experience through a service desk simulation.

What else should you know?
Admission to this event is free and includes a delicious dinner menu, drinks, ping pong to follow at SPiN, located right beneath Hotel Chicago. We'll also be offering cool swag and sweet door prizes. Bring a laptop, and YES, bring co-workers that would be interested in this workshop.

When:

Wednesday, March 21
6-9 p.m. PT

Where:

Hotel Chicago

333 N. Dearborn

Chicago, IL 60654

 


Wednesday, February 21, 6 - 9 p.m. PT

Join Praecipio Consulting for a fun and interactive Incident Management Game Day at the Santa Clara Marriott (Laptops required!).

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help reduce MTTR* and provide world-class IT support.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Atlassian's Jira Service Desk, HipChat, StatusPageand others.

Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting.

Who should attend?
If you're an IT pro this one is definitely for you! But there's something for non-IT folks, too. Designers, technical writers, project managers - everyone - can learn how to participate in providing a better customer experience through a service desk simulation.

What else should you know?
Admission to this event is free and includes a delicious dinner menu, drinks, fun and games. We'll also be offering cool swag and sweet door prizes. Bring a laptop, and YES, bring co-workers that would be interested in this workshop.

When:

Wednesday, February 21
6-9 p.m. PT

Where:

Santa Clara Marriott

2700 Mission College Boulevard

Santa Clara, CA 95054

 


 

Available on demand: Wednesday, Dec 20, 2017 11:00 AM - 12:00 PM CST
Jira Service Desk is a powerful tool, giving teams the ability to provide great customer service, automate repetitive tasks, improve ITIL processes, and more. While Jira Service Desk is powerful out-of-the-box, there are many features you can start using in the new year to trim ticket calories, save time for new hobbies, and spend time with those you care about. In this webinar, we're going to talk about the benefits of integrating Confluence to reduce ticket amounts, how to create enhanced workflow automations that will help you save time and resources, and features that improve organizational communications. Principal Consultant Brian Nye will share expert tips on using Confluence to provide self-service options for customers, creating time-saving automations, and using "organizations" to send real-time updates to your team. 

 

 

In our last blog post, we shared with you how Portfolio for Jira can be used to plan and visualize work for any department or line of business. Now that everyone has a seat at the table, let's make sure the meal is excellent by following a trusted recipe for Jira Portfolio best practices.  

There are only two simple ingredients for a successful Portfolio implementation: Jira configuration and data integrity. 

Jira Configuration

It's important to make sure your Jira entities  workflows, projects, boards and filters  are configured correctly. While this may seem like common knowledge, some organizations overlook even the simplest mistakes when configuring their Jira instance - it's important to make sure you cover all the basics early on.

 In addition, Portfolio entities must also be determined, such as hierarchy and parent links, dependencies, and permissions. Portfolio is customizable to fit your organization's needs, and like the importance of making sure your Jira instance is configured correctly, the same goes for Portfolio - its imperative that the time is taken to set up your instance that best serves your organizations needs. 

To start, you should determine a level of organization that is larger than an Epic. If an Epic is 3-5 Sprints, this larger concept should represent a longer timeline: perhaps 6 months. You can call it anything you want, but we commonly use 'Initiative,' which is Portfolio for Jira's native language. With the Epic Parent created, Portfolio's configuration needs to know you're adding a level, and then have it mapped appropriately to the issue type. The next issue type to be created is called a 'Story,' which will include all other standard issue types, and will live between an epic and a sub-task. You can use whatever taxonomy works best for your organization; however, we have one recommendation - keep it simple!

Adding the 'initiative' level allows your team to not only get a birds-eye view of your entire plan, but also how it aligns with overall business goals

Also part of your configuration recipe is the creation of a scrum board. Boards in Jira Software are driven by filters, and you should group them into a project or project category.  A word to the wise: Don't append your query with clauses that would remove workflow statuses or remove a specific tag of work. Let the board drive what your plan would display. Keep in mind if it's on your board, it's going to be in your plan.

Now that your Jira configuration is cooking with gas, let's dig into data integrity.

Data Integrity

Portfolio brings projects and plans to life; however, its powered by the data inputted into Jira. You've heard the saying 'garbage in, garbage out', right?' Avoid bad data at all costs and follow these simple steps to keep you Jira data clean.

You can start with keeping your backlog groomed by simply resolving and closing your issues. Closed issues will disappear from your backlog and will no longer show on your board, which means the Portfolio won't display them in the plan, either. Not only is this good practice in general for Jira Software, but it will keep your Portfolio plan accurate. If you have a task or issue that has been sitting in your backlog for a year or two, it's time to clean the pantry.

Maintaining hierarchy in Jira software is critical when using Portfolio. You must close out lower-level items before closing the parent - if you complete sub-tasks and close them out, it doesn't mean you're 'in progress' in the hierarchy. No progress will be seen on the story, epic or initiative just because you close or resolve a sub-task. You should be focusing on story completion and story throughput, instead of progress at the sub-task level. Make sure you are closing and completing story level to show progress in your plan overall - again, this will maintain accuracy in planning and forecasting.

Closing your story-level tasks will show your plan's overall progress

This blog post is full, but you can come back for tasty seconds and thirds in the Portfolio for Jira: Best Practices webinar coming up on November 30 at 11 a.m. CST.

Thanksgiving is right around the corner, we can't help but think about our favorite things this time of year. We have opportunities to see family, friends and relatives, enjoy good food, and talk about everything that happened throughout the year. It is great to catch up and visit about what's happened, and what's going to happen. It's a time when families and friends reflect, collaborate, and even begin planning for the next year (because all families get along perfectly, right?).

What if you had a holiday table year-round for your organization?

If a project is delayed, or a change needs to be made, wouldn't it be nice to update the entire plan and everyone on the team at once?

Atlassian's Portfolio for Jira is the solution. 

The core of Jira Software is a workflow engine. It allows you to track issues and tasks in a predefined, customizable workflow. Now, take this awesome workflow capability, and lay a forecasting and visualization tool on top of it - that's Portfolio for Jira. Atlassian’s Portfolio for Jira is the road mapping and visibility tool used to forecast and track long-term plans, increasing visibility and business alignment. Portfolio provides a living, breathing plan for teams and leadership to stay up-to-date on existing plans, all while forecasting new long-term plans.

The best part? It's not just for software teams.

Portfolio for Jira

Portfolio for Jira organized existing marketing tasks (entered as issues) into releases and themes, giving our entire team the visibility we needed to stay on track.

Teams that can benefit from Jira Software: 

  • Human Resources
  • Operations
  • Marketing
  • Procurement
  • Legal
  • Sales
  • And more 

Because we track just about everything we do - including marketing activities - in Jira, the marketing team at Praecipio Consulting was able to use Portfolio for campaign planning and execution. As a test case, we launched a product marketing campaign for our newest add-on in the Atlassian Marketplace, Turbo Kit for Jira. Portfolio for Jira helped our team plan, forecast, manage, analyze, track and report on our campaign efforts. 

Change happens – all the time. Portfolio can help you, your team, and leadership stay well-informed on project and planning statuses, and it can also help you see the big picture and track business goals (not just your team or department!). It is the ultimate visibility tool. 

We'll dig into this a little more in our upcoming webinar Portfolio for Jira: Best Practices. Be sure to grab a seat at our table to learn more!

Learn more about Portfolio for Jira in the Atlassian marketplace.

 

 

Thu, Nov 30, 2017 11:00 AM - 12:00 PM CST
Portfolio for Jira serves your Agile Portfolio Management needs. It provides visibility of work breakdown and execution, estimation of project completion, and short-, mid-, and long-term scenario planning. While it is simple to use and integrate, it is highly dependent on best practices in Jira and good user discipline. Are you exercising best practices in Jira and are your users disciplined? Portfolio for Jira expert Amanda Babb will take us through some best practices, address common frustration and challenges, as well as help you plan for your best year yet! Whether you’re a current Portfolio for Jira user, or you’re evaluating it for your organization, you’ll want to attend this webinar to make the most out of your experience. 


Tuesday, December 12, 2017 6 - 9 p.m. CST

If DevOps is on your radar, and you're anywhere near Dallas on Tuesday, December 12, then join us for dinner and drinks at The Alamo Draft House - Cedars. We'll be speaking your language, discussing all things DevOps, and how we (Praecipio Consulting) and Atlassian can help dev and ops collaborate to build a faster, more reliable release pipeline.

When:

Tuesday, December 12, 2017
6-9pm CST

Where:

The Alamo Drafthouse Cinemas - Cedars
1005 S Lamar St., Dallas, TX 75215

 

 

Wednesday, December 13, 2017 6 - 9 p.m. CST

Join Praecipio Consulting for a fun and interactive Incident Management Game Day at Topgolf (Laptops required!).

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help cut MTTR and provide world-class IT support.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Jira Service Desk, HipChat, StatusPage and others. Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting. Admission to this event is free and includes a delicious dinner menu, drinks and Topgolf.

When:

Wednesday, December 13
6-9 p.m. CST

Where:

Topgolf Austin
8787 Park Ln, Dallas TX 75231

 


Wednesday, November 29, 2017 6 - 9 p.m. CST

Join the DFW AUG and Praecipio Consulting for a fun and interactive Incident Management Game Day at Topgolf (Laptops required!).

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help cut MTTR and provide world-class IT support.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Jira Service Desk, HipChat, StatusPage and others. Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting. Admission to this event is free and includes a delicious dinner menu, drinks and Topgolf.

When:

Wednesday, November 29
6-9 p.m. CST

Where:

Topgolf Dallas
8787 Park Ln, Dallas TX 75231

 


Thu, Nov 16, 2017 6:00 PM - 9:00 PM CST

Join ITSM and Atlassian solution experts Praecipio Consulting for a tasty and informative evening as we discuss the challenges of legacy IT.

You already know that legacy help desk solutions are expensive, difficult to use, and leave teams trapped in silos. We want to show you another path for your IT teams to adopt lean service management. We'll also explain how the Atlassian approach to ITSM easily adapts to the needs of your IT team.

When:

Thursday, Nov. 16
6-9pm CT

Where:

Praecipio Consulting offices
5918 W Courtyard Dr, Austin, TX 78730

 

 

 

Customizing workflows in Jira means taking control of your organization's transactions, but that also means quality assurance becomes critical. Fortunately, Turbo Kit for Jira not only provides the deep customization capabilities for workflow creation and customizing conditions, but also has a variety of validators needed to ensure transitions operate correctly and smoothly.

"The main purpose of a validator is to validate any info before performing any transition, such as moving a ticket/issue in Jira from 'in progress' to 'in review' or 'closed'," said Renuka Joshi, Software Engineer at Praecipio Consulting. "After creating validator in the workflow for specific transition, Turbo Kit checks to see if the value is correct and if the value is present on transition." Jira admins and power users can customize this kind of transition easily with Turbo Kit's JQL validator, comment validator, and modified field evaluator."

Within Jira Service Desk, when a user transitions a workflow to "In Progress", Turbo Kit is enforcing data entry in the Comments field and Approval Notes custom field. Turbo Kit also enables the custom error message.

Turbo Kit's built-in JQL validator checks for specific conditions on custom fields and other supported fields for a ticket before performing a transition to ensure it works correctly before saving your workflow. For example, if a user writes a JQL function to check that the priority of the ticket equals 'medium', then before performing that particular transition, the function confirm that if the priority is not in that state,  the transition will be blocked. With a test issue key available in Turbo Kit, users can test the validators to make sure the JQL function is correct. "That kind of checking is performed automatically, which helps teams improve their quality assurance efforts," said Joshi. The JQL Validator is also capable of performing RegEx validation with the combination of Regex JQL Function, to ensure format validation on specific fields prior to transition.

Turbo Kit can also help enforce compliance with the capture of required data. For example, when creating a ticket, a user may not always know the required information to collect, such as story points, assignee, priority, etc. Validators built-in to Turbo Kit, however, can help ensure those critical data points are entered prior to the ticket closing by blocking issue transitions when required fields are empty. Error messaging related to these transition blocks can also be modified with Turbo Kit, giving your team full ability to enforce compliance and enhance usability. Examples of this type of validation include the comment field validator, where a comment must be entered into the long text field before the issue is allowed to transition in the workflow.

For more information about Turbo Kit for Jira, register for the in-depth product demonstration webinar on Wednesday, November 8 at 11 a.m. CT. 

Ready to take Turbo Kit for a test drive? Download it today from the Atlassian Marketplace.

Older Blog Posts

Automation is a popular theme for developers, consultants and everyday users of the Atlassian suite, especially within Jira, because it makes your life much easier. There's no shortage of ways to automate processes within Jira, including custom development and the Atlassian marketplace. Even we at Praecipio Consulting have used most or all of these add-ons. That is until we created our own automation tool: Turbo Kit for Jira.

One of Turbo Kit's most powerful functions is the create and set post function. With Turbo Kit installed, an option in the workflow editor allows the user to select the relevant transition. For example, the 'calculate set field values' function enables you to choose “to do,” and then move to “In progress”, and then add a post function. The target field can be a pre-existing custom field or a default Atlassian field, such as description or summary. The target field can be a string, drop-down field, or number field. When selecting a number field – this could be story points or a custom field - the user is able to select from a set of operators to format mathematical calculations. If your business need includes increasing story points on a transition, or increasing the severity of an issue, or decreasing the severity of an issue on transition, all of these (and more) can be automated in advance with Turbo Kit. This can be done to all workflows, projects or issues.

There are many potential uses for the calculate set field values function in Turbo Kit. In this example, a Jira admin is determining a repair cost by performing a calculation using data from the hourly rate, hours and discount fields.

The string feature in Turbo Kit enables the concatenation of strings to facilitate changes to the description field on transition. Turbo Kit users can also add and create a new description field based on content from a different field in a Jira ticket. This lozenge format, familiar to Atlassian users, is leveraged to form a calculation or a string concatenation. In certain examples, users can add their own custom content to that calculation field. 

In addition to number and string fields, Turbo Kit also provides post functions within the workflow for single select field options that recognize the contexts associated with that field. "Here's how Turbo Kit can make life a little bit easier! A Jira administrator needs to change an assignee or a number value associated with an issue on transition," explained Jillian Flook, Developer at Praecipio Consulting. "In some cases, this could be on an importance level or a more nuanced priority level that isn't available within the traditional priority drop-down list. And because the priority list is another field available for transitions with Turbo Kit, a user is able to move up one or down one." Turbo Kit for Jira offers a variety of supported fields, as well as custom fields. And don't worry about your custom fields. They will not be supported by Turbo Kit initially, but you can enter a custom field ID, and quickly view a list supported fields in a drop-down list. By using the custom field's ID, a user can select the sources in the calculation.  

Out of the box, Turbo Kit's supported fields and custom fields provide an enormous range of enhanced opportunities to leverage post functions and making your workflows much more powerful and easier to build. For more information about Turbo Kit for Jira and a closer look at is powerful new features, register for the product demonstration webinar on Wednesday, November 8 at 11 a.m. CT.

Older Blog Posts

We’re excited to announce our newest add-on in the Atlassian marketplace, Turbo Kit for Jira.

Turbo Kit consolidates the features of multiple other marketplace products into a single add-on that provides enhanced search capabilities, additional post functions, and many other features to enhance your Jira instance.

The product's inception was informed by 10 years of field experience directly from our consultants who have implemented, customized and supported numerous, distinct add-ons to achieve the power that Turbo Kit for Jira now provides in one application. Turbo Kit for Jira not only simplifies the implementation and maintenance of a JIRA enhancement, but also potentially at a significantly lower investment.

Powerful New Features

Turbo Kit’s key features include JQL-powered issue auto create, JQL functions, a Graphical field calculator and Special input fields, which are described below. 

Validators

Turbo Kit offers a powerful set of validators, conditions, and post functions. The auto create allows users to create new issues on transition based on JQL conditions. No scripting language is required to make this happen, which developers will appreciate.

Functions

Turbo Kit also adds new functions in the JQL function library, including a RegEx evaluator, date comparisons, time in status, status compare, issue link types, members of roles, and epic memberships, just to name a few. These functions not only can help users and administrator create more effective filters to drive dashboards, but can also be used with workflow post functions, conditions and validators.

"My favorite feature is the graphical field calculator and one that I call the most powerful post function ever," said Steve Kling, Principal of Development at Praecipio Consulting. "I’ve been developing in the Atlassian environment more than five years, and I’ve never seen anything quite like this. Turbo Kit for Jira enables selecting a target field, based on either number or string, and providing real arithmetic calculations to create and calculate a field or the ability to string together a new value. And no knowledge of scripting languages, like Groovy, is required."

Special Input Fields

Jira doesn’t ship with any of the masks users might expect, such as SSN, phone number, zip code, or email address fields. Similarly, Jira does not offer out-of-the-box a Regex-based field where formats can be defined. But Turbo Kit for Jira, and its special input fields, enables reinforcement for that type of data entry. This mask provides an additional check to ensure that data entered into a field meets the field's data requirements, ensuring data compliance.

For more information about Turbo Kit for Jira and a closer look at is powerful new features, register for the product demonstration webinar on Wednesday, November 8 at 11 a.m. CT.

Designed for Atlassian Jira 7.0.0. - 7.5.1, Turbo Kit is available for download in the Atlassian marketplace for Server only. In the Turbo Kit for Jira marketplace location, you will find licensing options and pricing information as well as detailed user documentation. Give Turbo Kit for Jira a test drive today!

 

Wed, Nov 8, 2017 11:00 AM - 12:00 PM CST
If you are a huge fan of Atlassian's Jira, you will want to take a test drive of our newest marketplace add-on, Turbo Kit! It is as powerful as it sounds, turbo-charging your Jira instance for success. Turbo Kit was created based on 10 years of field experience and combining the capabilities of different and expensive add-ons into one incredibly powerful enhancement. You will get to experience Turbo Kit's most popular functions, including how to use automation to create and set post functions in the workflow, how to improve quality assurance, and more!

Learn more about Turbo Kit

Download Turbo Kit now!