+1 512 266 8271 

October 12, 2017

This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT Chief of Staff at Samsung Austin R&D Center and Austin AUG Leader. Based on their presentation “The Power of Process: How Samsung Implemented ITIL” at Summit San Jose 2017.


The IT team at Samsung’s Austin R&D Center had the talent to be successful. Yet, there were bottlenecks getting in the way of their efficiency and productivity. Poor communication, lack of visibility, bad process, and unorganized tools were hampering their ability to support the rest of the organization and realize their full potential. Sound familiar?

 


 

As an IT organization within a very successful processor design business unit, they realized they needed to do better or they could potentially cost their business unit speed and design quality – the things their reputation was built upon.

Samsung’s Austin R&D Center, with the help of Praecipio Consulting, decided to go lean and set up a simple ITIL®  implementation of Jira Service Desk for Incident, Problem, and Change Management processes. Over the course of only 3 weeks, they were able to mitigate those pitfalls and ultimately increase productivity across their IT organization.

What exactly is ITIL and how should my team use it?

ITIL®  (Information Technology Infrastructure Library) is the most widely-used IT service management framework in the world. It’s essential for organizations to align the assets and functions of IT to the overall business. As the de-facto standard for ITSM, ITIL places your organization on the path to deliver the best, customer-centric service management.

The ITIL framework has been developed over the course of 25+ years and the entire library consists of numerous volumes containing thousands of pages of prescriptive process definition. While there is much to be gained from the specification as a whole, sometimes a lighter touch is needed – maybe even necessary. In Samsung’s case, they needed core ITIL processes but also needed to prove ROI quickly.

Before you even decide to implement a framework like ITIL, you should identify your team’s pain points and think about what processes are critical for your IT team. Most teams start with the four key ITIL disciplines, Incident ManagementProblem Management,  Change ManagementService Request Management, and decide which are the highest priority.

 

Find your pain points

Start by assessing your team. How do they communicate with each other, customers and other teams? Do they have the right processes? Are those processes being followed? Do customers have visibility into their request status? Some of the most common ITSM pain points that IT teams experience are:

  • Process: Processes are often poorly defined or not implemented properly within the tools

  • Communication: Teams work independently of one another and don’t focus on communication outside of their silo

  • Transparency: Customer or partner teams are often unable to see into pertinent processes and work items

Identifying these pain points will help you prioritize which ITIL processes to implement first and how to structure them for your team.

Samsung’s lean ITIL processes

Samsung’s Austin R&D Center had similar challenges. They didn’t have a process for incident, problem or change management, no single source of truth, disjointed communication and a total lack of transparency.

 

We realized, we have got to do this better than what we’re doing now. – Larry Brock, IT Chief of Staff, Samsung Austin R&D

Click to tweet

 

They already had a clear process in Jira Service Desk for service request management, but none of the other core ITIL processes. They knew they needed structure for incident, problem and change management but needed help to implement them in a lean way. So, Praecipio helped them take these processes from just theory, to practice in order to see ROI quickly.

Process

The team began to define, publish and follow processes built from their own experience in addition to input and feedback from customers. They also built a multi-faceted workflow allowing for easy escalation of an event into an incident, while automatically generating and linking problem and change issues.

Communication

Praecipio helped the team create notification templates in order to build comprehensive and consistent messaging into their process. Using queues, they built an attractive change review dashboard with automated removal of stale and abandoned requests. Now, change issues have become the single source of truth regarding what IT has planned, in progress, and completed regarding infrastructure or computing environment.

Transparency

Because changes are now all documented, customers are finding creative ways to access and use this information, including in their own dashboards. The IT change calendar now shows when changes are scheduled and they’ve even seen it layered into Team and Department calendars outside of the IT team.

Evaluating their pain points and creating lean processes to improve productivity has helped them be more transparent within the team, with customers and key business stakeholders and has allowed them to provide better and more timely reporting. The ITIL framework is just that: a framework. It’s up to your team to determine what matters most and how robust or lean you want your processes to be.

By Amanda Babb, principal of Process Delivery

It’s been a great first week of the fall season of television. Some of my favorites have been rebooted, my alma mater was featured on a t-shirt, and one that I’m obsessed with has sparked a bunch of correlaries with what we do at Praecipio Consulting.

If you’ve seen a show called The Good Place, you know what I’m talking about. It’s a Sartre-esque comedy where Hell is other people. But there’s an architect. The Architect is responsible for developing the most diabolical experience (torture) for the four anti-heroes to make them question why they’re doing what they’re doing and why they’re doing it with the people they’re doing it with.

Cue the Agile Dysfunction discussion.

There is one key distinction between The Good Place and the real world, however, and it's the capacity people have for learning. If given the opportunity, the Team and The Architect can learn and, more importantly, learn from one another. In The Good Place, a Team is not allowed to self-organize, nor are they afforded the time to perform retrospectives. The Architect doesn’t know why the plan isn't working and hits the reset button. The Architect, while gathering data on every failure, does not take the time to perform a retrospective with the rest of the organization and ends up with a mutiny. We at Praecipio Consulting too often see dysfunction in organizations as a result of lack of learning. A mistake or failure is subject to the reset button, not discussed, analyzed, and ultimately acted upon to create a better way to work. 

The Architect gets frustrated and continues to reboot the four members of the team for multiple iterations. In the hundreds. The Architect dictates the constraints. The Architect dictates the other people involved. The Architect dictates roles. The Architect records results. The Architect resets the scenario every time something goes wrong much to the dismay of his own cast of players. 

Teams self-organize and question the mission. Teams figure out the solution. They work together to understand their situation while choosing to do what’s right regardless of direction. Sometimes with disastrous results: flying shrimp, mutant giraffes, a clam chowder fountain. All of these combine in a chaotic sequence forcing one of the main characters to finally stand up and admit being wrong. The team is not the villain. The team is simply questioning the nature of their reality and determining whether or not they can push the boundaries. 

I’m not saying there’s a villain or a hero in this narrative: the Team is not smarter than The Architect. They both have strengths in the scenario. The Architect’s frustration is our own everyday frustration: why won’t the Team just do what they’re supposed to? And the Team frustration is our everyday frustration: why does The Architect think we can’t understand what’s actually happening?

This is not to say The Architect is the villain either. There is a plan. This plan has been presented, approved, and is being executed. Small changes are presented each time the reset button is hit: let's try it again, but this time, add a member to the team. Let's try it again, but this time the main character is "The Best Person." Let's try it again, but without introducing any of the team members to one another in the beginning. And again. And again. And again. Because The Architect is a strong leader, the rest of the cast and crew continue to follow the direction of the plan, but without input for the next iteration. 

"The definition of insanity is doing the same thing over and over and expecting different results." - Unknown

This is the number one dysfunction of agile organizations: the lack of a retrospective at any level. This is the first agile ritual that disappears at the Team, Program, or Portfolio level. How can the organization learn and grow without a moment to reflect on what it learned? By removing learning from the organization, you have removed trust, innovation, and efficiency. 

If you think you're in The Good Place, take a moment an perform a retrospective. You may actually be in The Bad Place. 

Praecipio Consulting has been named one of Austin's fastest growing companies in 2017

For Immediate Release
Austin, TX
11/07/2017

Update: Praecipio Consulting was nominated earlier this fall as one of the finalists for the Austin Business Journal's Fast 50 Awards in 2017. At the Fast 50 Awards reception on October 26, Praecipio Consulting was announced finishing #8 in the "Over $10 million" in annual revenue category out of a highly-competitive field of 50 Austin companies. Praecipio Consulting demonstrated a 59% Adjusted Gross Revenue (AGR) from 2014 to 2016, showing substantial growth throughout the last few years.

For Immediate Release
Austin, TX
09/19/2017

Praecipio Consulting, a business process and IT consulting firm focused on Agile, IT Ops and DevOps initiatives, has been named by the Austin Business Journal as one of the city's fastest growing companies in 2017. Christian Lane, Praecipio Consulting's founding partner, has also been nominated for the Austin Business Journal's 2017 Best CEO Awards. 

"Our phenomenal growth can be directly attributed to the quality of our people, our proven process models, and our customer-centric focus," said Praecipio Consulting Founding Partner Christian Lane. "We have very satisfied customers and a high referral rate, and we have leveraged that growth to expand our footprint as well as our delivery, sales, and marketing teams. Also contributing to this growth is a long-standing relationship with our primary technology partner Atlassian."

Praecipio Consulting has achieved a world-class Net Promoter Score (NPS) year-to-date of 75. An organization's NPS score measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand. On average the NPS score for IT Outsourcing Service providers is 31. 

The Austin Business Journal states in order to qualify for the Fast 50 awards, companies must have experienced dramatic revenue growth during the past three years. Financial data is submitted by the companies, verified by a third party, and then the top 50 are ranked according to compounded revenue growth. The ranking order of the 50 fastest growing companies will be announced on October 26 during the Austin Business Journal's reception at the Hilton Austin.

For a complete list of the awards, please visit Austin Business Journal's news release


Praecipio Consulting helps businesses enable DevOps transformations to release better software, faster. Specializing in IT processes, best practices, and ITIL, SAFe, and ALM frameworks, Praecipio Consulting has achieved a stellar year-to-date NPS score of 75 from its clients including the world's top retailer, media company, automotive retailer, and the largest healthcare services company and electronics manufacturer. As an Atlassian Platinum Solution Partner, Praecipio Consulting leverages the Atlassian suite to offer product licensing, training, managed services and managed hosting, and custom development. For more information, visit praecipio.com.

At the 2017 Atlassian Summit, Praecipio Consulting wins an Atlassian Partner of the Year award for the third consecutive year

For Immediate Release
Austin, TX
09/13/2017


Atlassian announced today that Praecipio Consulting has won Atlassian Partner of the Year 2017, Cloud for their outstanding contribution and achievements during Atlassian's fiscal year 2017.

"It's an honor to be awarded Partner of the Year 2017 in the Cloud category," Praecipio Consulting Founding Partner Christian Lane said. "The position of Platinum Solution Partner for Atlassian is a critical aspect of our business, and we are thrilled to have received the Partner of the Year award three years in a row. We are very grateful for this level of recognition as it reflects our commitment to helping our customers reach new heights with world class consulting, practices, and technologies."

Praecipio Consulting was one of 12 recipients honored as Solution Partner of the Year during the Atlassian Partner Awards ceremony, an annual event to celebrate Atlassian partners worldwide for their exceptional efforts in developing new business, thought leadership, and products and services that complement Atlassian.

"Atlassian is pleased to recognize this year's global and regional Partner Award winners for the exemplary work they do to serve our customers," said Martin Musierowicz, Head of Global Channels at Atlassian. "Our partners are fundamental to Atlassian's success, and we're excited to continue our work with Praecipio Consulting in the coming year."


Praecipio Consulting helps businesses enable DevOps transformations to release better software, faster. Specializing in IT processes, best practices, and ITIL, SAFe, and ALM frameworks, Praecipio Consulting has achieved a stellar year-to-date NPS score of 75 from its clients including the world's top retailer, media company, automotive retailer, and the largest healthcare services company and electronics manufacturer. As an Atlassian Platinum Solution Partner, Praecipio Consulting leverages the Atlassian suite to offer product licensing, training, managed services and managed hosting, and custom development. For more information, visit praecipio.com.

 

Wed, Sep 20, 2017 11:00 AM - 12:00 PM CDT

Once we're back from Atlassian Summit, we'll have tons to share with you! Join us for a recap of Atlassian Summit, and learn how Praecipio Consulting and the Atlassian stack helped with Samsung's ITIL adoption project. We're also excited to share more information with you about our newest marketplace (announced at Summit!), Turbo Kit.

 

Wed, Aug 16, 2017 11:00 AM - 12:30 PM CDT

As development teams grow more agile, project managers are needing to shift their mindsets (and toolsets) to stay on top of accurate planning. In this webinar, Amanda Babb (Principal at Praecipio Consulting) and Joe Walsh (Customer Success Manager at Tempo) show you how JIRA, paired with the Tempo suite of products, provide the dynamic, real-time reporting capabilities project managers need to ensure releases align with business goals across the organization.

 

 

TopGolf
Alpharetta, GA | June 28, 2017

6:00- 9:00 PM

How fast can you resolve an incident? Find out how Atlassian, xMatters, & BigPanda can cut MTTR to help you win at IT support.

From application monitoring, to alerts, to issue tracking, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will see the streamlined ITSM toolchain of monitoring applications paired with BigPanda, xMatters, JIRA Service Desk, HipChat, and StatusPage. Learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting. Lead by Praecipio Consulting, this workshop also includes team members from BigPanda and xMatters on-hand to answer questions and offer support.

Free event admission includes:
-Hands-on Workshop 
-Dinner & Drinks
-TopGolf

 

TopGolf
Austin, TX | June 21, 2017
6:00- 9:00 PM

How fast can you resolve an incident? Find out how Atlassian, xMatters, & BigPanda can cut MTTR to help you win at IT support.

From application monitoring, to alerts, to issue tracking, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will see the streamlined ITSM toolchain of monitoring applications paired with BigPanda, xMatters, JIRA Service Desk, HipChat, and StatusPage. Learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting. Lead by Praecipio Consulting, this workshop also includes team members from BigPanda and xMatters on-hand to answer questions and offer support.

Free event admission includes:
-Hands-on Workshop 
-Dinner & Drinks
-TopGolf

 

In the consulting world, most work focuses on providing excellent client solutions. And Praecipio Consulting is no different in that regard. Specializing in the Atlassian suite, they consult on IT, DevOps, and several other areas to ensure client success and provide a great ROI. Praecipio Consulting began in 2006; in the past eleven years, they’ve evolved from a startup into an established consulting firm. In 2016, Atlassian awarded them the Atlassian Innovation Award for their work with the Metropolitan Museum of Art; the firm also produces its own add-ons for the Atlassian Marketplace. These add-ons include a DocuSignand Confluence integration, additional security layers for Confluence content, and a Docusign-JIRA integration. They also are a Workato Consulting Partner.

But Praecipio Consulting is also distinct for applying kaizen to its internal operations. The firm seeks to continually improve its own processes, so it can work more efficiently and provide better client solutions. Automation has become an important component of the firm’s kaizen, allowing them to onboard customers and complete projects smoothly while conserving resources.

Seamlessly Connecting Salesforce and JIRA

Praecipio Consulting uses Workato to connect Salesforce and JIRA. The firm’s Business Development team uses Salesforce to manage the entire sales cycle. The Services Delivery team, meanwhile, uses JIRA to manage projects but frequently needs access to information stored in the CRM, which serves as the system of record for customer data. “Rather than give them SFDC licenses for this narrow purpose, it made sense to sync Salesforce data to the program they use all the time: JIRA,” explains Michael Kuhl, a Principal at the firm.

Initially, these information silos didn’t exist. “Prior to adopting Salesforce, we used JIRA to manage the sales cycle. It was okay, but JIRA isn’t made to be a CRM. As we scaled, we needed to graduate to a real CRM,” Kuhl explained. The transition was challenging, however, because many of the firm’s business processes still relied on customer information being accessible via JIRA.

Lightning-Fast Implementation

The road to integration wasn’t entirely smooth at first. “We tried using a popular Atlassian Marketplace add-on to create this integration, but it wasn’t a flexible tool,” Kuhl remarks. “It was focused on one use case — connecting customer service teams and development teams — and that’s not what we wanted. We needed a more all-purpose solution.” After experiencing its versatility first-hand at the Atlassian Summit, the firm settled on Workato.

From there, the firm quickly implemented the platform. Kuhl estimates he set up the first simple integration in about two hours. And the return, he says, has been multifold. The delivery team has all the information they need to work efficiently, and the sales team can focus on closing deals instead of answering questions about customers. Instead of waiting to have a conversation, the delivery team can just check JIRA; it’s a smooth, self-service workflow. Kuhl says the firm also appreciates the complete peace of mind the integration affords. “We know the delivery team has all the info they need. Once we built the integration, we just turned it on. It just runs in the background; if there’s ever a problem, it informs JIRA Service Desk, so our support team can address it. It all happens invisibly.”

Marketing Automation: Sending the Right Emails, Right on Time

The firm also automates their marketing with Hubspot and uses Workato to add extra muscle to their email campaigns. “When someone downloads one of our add-ons from the Marketplace, we wanted to automatically send an email that thanked them for downloading,” says Erin Jones, a Senior Marketing Analyst who handles the firm’s product and email marketing. But the Marketplace doesn’t have event-based integration built in, so Praecipio Consulting uses Workato’s scheduling trigger. “On a daily basis we query the Marketplace’s API to get the set of new downloads. If we find any new downloads, we then call the Hubspot API and create a Hubspot contact,” Erin says. The firm then sets properties on the Hubspot contact to define the sort of support they receive. “If there’s an existing Hubspot contact who then downloaded an app, they need to be tagged appropriately so we can email them with relevant updates or Marketplace information. In other words, we need to tie that contact to a specific product, so that their email says ‘Thank you for downloading Product X; here’s how to get started.’”

Erin explains that the firm used to do this process manually, but sought ought an automated solution as they expanded their product offerings. “Towards the end of last year, our product number increased, and we wanted to make sure that we were sending out the right emails–it’s important that people have an easy time using our products! Before we started using Workato, a marketing intern had to manually download the report from Atlassian marketplace, identify new users, and manually send emails from Hubspot. We are always trying to optimize our internal processes, so this was something we decided to automate,” she says.

A Seamless Transition

Praecipio Consulting appreciates the quick implementation Workato provides. “With Workato, we set this all up in under four hours. A team member–who had never used Workato before–picked it up almost instantly. He was very familiar with the integration at the end of those 4 hours. And we saw results immediately,” Erin says. “At the end of those four hours, we were kicking off the workflow. It was instant.” Though they didn’t try any other solutions before selecting Workato, the firm initially considered writing custom Python code for the integration. “That definitely would have taken more than 4 hours!” Erin laughs.

Improved ROI: No Interns Required

The firm has seen benefits beyond the initial quick implementation, crediting Workato with saving them thousands of dollars every year. “Automating a task that would otherwise require manual input saves us resources and time,” Erin explains. “Overall, the automation saves us five hours per week–which adds up to six weeks of labor per year! That’s about $5,000 we would have spent paying an intern, plus the invisible opportunity costs of responding more slowly to a new download.”

And responding quickly to downloads is key to making the new user experience wonderful, directly impacting the firm’s marketing ROI. “With Workato, our customers get this thank-you email sooner, so they can immediately install the product and use it to the best of their ability,” Erin says. “Having our customers instantaneously receive that email helps them onboard more smoothly and gives them a better feeling about adopting our product.”

Atlassian Platinum Solution Partner supports non-profit offering services to those diagnosed with cancer and their families

For Immediate Release
Austin, TX
05/01/2017

As members of the Pledge 1% movement, Austin-headquartered Atlassian Platinum Solution Partner, Praecipio Consulting, donates employee time, company profit, and equity to a variety of charitable causes. Their most recent contribution is helping those diagnosed with cancer and their families gain access to therapy through the Flatwater Foundation. To this end, Praecipio Consulting has committed to raising $12,000 for the Flatwater Foundation's Dam That Cancer fundraiser- standup paddle boarding 21 miles across Austin's Ladybird Lake.

In order to boost awareness and contributions for the Flatwater Foundation, Praecipio Consulting is hosting a fundraising event on May 20th (5- 9 PM) at East Austin's in.gredients. Joined by co-sponsors, Whitestone Brewery and in.gredients, Praecipio Consulting's Dam That Cancer Fundraiser Party will feature activities for the whole family. Proceeds from in.gredients' sales, purchases of Whitestone Brewery's ales, and raffle ticket sales (of which prizes include specialty handmade goods and even autographed items from Dallas Mavericks MVP, Dirk Nowitzki) contribute to reaching the $12,000 goal. 

"As business owners and members of the Austin community, which is known for its support of worthy causes, we wanted to throw an event that would both raise money for the Flatwater Foundation as well as educate the community on the important work the foundation is doing," says Praecipio Consulting Partner and Dam That Cancer standup paddle boarder, Christian Lane. "While the event will certainly be a great party- with beer, games, and live music- we also want to keep a focus on the mission of the Flatwater Foundation. Event attendees will have the opportunity to learn more about the amazing work the Flatwater Foundation is doing, as well as write letters of encouragement to cancer patients and their families."

The team of 5 Praecipio Consulting employees, joined by Atlassian's Community Team Lead, Ashley Elder, are currently in training to complete their 21-mile athletic feat, which happens on June 12th. In addition to the Dam That Cancer Fundraising Party at in.gredients, Praecipio Consulting will also be hosting a charity Spikeball Tournament to raise additional funds for the cause, generating interest with spikeball games and charity tournament registration available at their May 20th fundraising event.


About Praecipio Consulting
Praecipio Consulting is an IT and business process consulting company focused on the Atlassian product suite, offering services including product licensing, training, managed services and managed hosting, and custom development across the entire Atlassian product suite. Specializing in IT processes, best practices and frameworks including ITIL (Information Technology Infrastructure Library), SAFe (Scaled Agile Framework), and various ALM (Application Lifecycle Management) models, Praecipio Consulting provides best-in-class products (including the DocuSign for Atlassian suite) and business process services to clients of all industries and sizes for superior, consistently delivered results.

About Flatwater Foundation
Flatwater Foundation is dedicated to providing those diagnosed with cancer, their families and loved ones access to mental health therapy and family support. This includes access to both traditional and non-traditional methods of psychological counseling.


For more information about Praecipio Consulting's Dam That Cancer Fundraising Party, contact:
Erin Jones
erin@praecipio.com
512.496.3431


Atlassian Solutions Partner doubles down on ITSM with strategic partnerships

For Immediate Release
Austin, TX
05/02/2017 

Leading up to Atlassian's European Summit, Atlassian Platinum Enterprise Solutions Partner, Praecipio Consulting has further solidified their industry presence as an ITSM and DevOps solutions provider with their newly minted partnerships with BigPanda, xMatters, Workato, Splunk, Puppet, and Riada. These complimentary technologies to Atlassian are key players in the IT Service Management and DevOps spaces. Their innovative products not only integrate with the Atlassian suite but empower businesses to address incidents (both internal and client-facing) in record-breaking mean time to resolution. Serving a client base who leverages Atlassian applications for ITSM and DevOps, Praecipio Consulting forms this strategic partnership with BigPanda, xMatters, Workato, and Riada to further solidify their presence as solutions providers in these spaces.

"BigPanda, xMatters, Workato, Splunk, Puppet, and Riada compliment the Atlassian products to support best practices across ITSM, ITOM, and DevOps practices," says Praecipio Consulting Founding Partner, Christian Lane. "By implementing these products alongside Atlassian, we're providing a competitive solution for those who require best-in-class IT Service Management and DevOps. With JIRA as the ultimate system of record, companies can now integrate with: xMatters for instant communication, BigPanda for up to 99% incident consolidation, Riada's Insight and Insight Discovery for a CMDB, and Workato for overall integration and process orchestration. This saves companies hundreds of hours a year, and (in turn) helps businesses avoid losing tens of thousands of dollars on costly outages. We're thrilled to now offer this unparalleled solution to our clients."

Bryant Lee, Head of Product Partnerships and Integrations for Atlassian, is equally excited about this solution, saying "We're thrilled about these partnerships. The additional functionality these technologies bring to JIRA now allow us to competitively position it against other competing service desks with full confidence that this end-to-end solution will be of great value to our customers."

"When an application goes down or has performance issues, countless users are impacted- especially if you're an enterprise company," adds Praecipio Consulting Managing Partner of Product Development and IT Ops, Christopher Pepe. "The ability to identify these issues quickly and route them to the appropriate support channels can mean the difference between minutes of performance loss versus hours, if not days. For companies with mission-critical systems, having tools like BigPanda, xMatters, Workato, Splunk, Puppet, and Riada is paramount to providing uninterrupted service to customers." 

"After using Workato with JIRA for their own business, Praecipio Consulting is convinced that the power of Workato will benefit their customers with Workato's capabilities as an integration and automation platform for JIRA," notes Workato VP of Business Development, Markus Zirn. "Workato enhances JIRA well, as seen from Praecipio Consulting's end-to-end IT Operations and DevOps solutions. We're excited to be the integration and automation platform for these IT Ops and DevOps solutions built around JIRA and leveraging multiple components from Atlassian partners."

Praecipio Consulting is co-sponsoring Atlassian European Summit with an aforementioned partner, xMatters, and the team looks forward to presenting this unprecedented solution to attendees. 

 

About Praecipio Consulting

Praecipio Consulting is an IT and business process consulting company focused on the Atlassian product suite, offering services including product licensing, training, managed services and managed hosting, and custom development across the entire Atlassian product suite. Specializing in IT processes, best practices and frameworks including ITIL (Information Technology Infrastructure Library), SAFe (Scaled Agile Framework), and various ALM (Application Lifecycle Management) models, Praecipio Consulting provides best-in-class products (including the DocuSign for Atlassian suite) and business process services to clients of all industries and sizes for superior, consistently delivered results.


For more information, contact Praecipio Consulting.

5918 W Courtyard Dr. Suite 450
Austin, TX 78730
512-266-8271
praecipio.com 

The Keystone Social House | Wednesday, June 14th

6:30- 8:30 PM 

Agile & Git are here to stay, but can they prevent teams from working in silos? Where is software development headed to next? Learn the steps to adopt DevOps for your team and enterprise leveraging best-in-class tools like Atlassian, xMatters, BigPanda, Splunk, and Puppet.

Join us for this free evening of presentations, networking, and real-life DevOps stories with dinner and drinks provided.

Special Guest Presenters: xMatters and BigPanda

Be sure to RSVP for you and your team to reserve your spots, as space is limited.

Alamo Drafthouse Mueller | Thursday, June 1st

6:30- 8:30 PM

Agile & Git are here to stay, but can they prevent teams from working in silos? Where is software development headed to next? Learn the steps to adopt DevOps for your team and enterprise leveraging best-in-class tools like Atlassian, xMatters, BigPanda, Splunk, and Puppet.

Join us for this free evening of presentations, networking, and real-life DevOps stories with dinner and drinks provided.

Special Guest Presenters: xMatters, BigPanda, & Splunk

Be sure to RSVP for you and your team to reserve your spots, as space is limited.

Expert led, hands-on Atlassian training

This course is for those who are new to JIRA dashboards and reports. You'll learn how to use JIRA's out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects. In hands-on exercises, you'll create and configure a project dashboard and learn how to configure dashboard gadgets. You’ll also learn how to read JIRA Agile reports, configure a wallboard, and create a multi-project dashboard. The course discusses dashboard best practices and pitfalls and how to ensure your reporting reflects the right metrics at the right time. This course should put you on the path to using one of JIRA's core strengths: displaying project status visually on fully customizable dashboards.

High-level topics

  1. Overview of each of the major JIRA and JIRA agile reports - the purpose of each, how to use, how to read and interpret the data
  2. How to create a dashboard and populate it with gadgets
  3. How to create a dashboard that tracks multiple projects
  4. How to configure gadgets so they display data as you need
  5. How to create and use a wallboard

Who should attend?

Agile project managers, scrum masters, technical managers, JIRA system administrators, or anyone looking to learn more about JIRA dashboards and reporting

Level: Introductory

Suggested prerequisites

Familiarity with JIRA Agile, JIRA Query Language (JQL), and basic JIRA functionality

Course objectives

After attending this course, attendees should be able to:
- Identify and describe the purpose of the most commonly used reports in JIRA and JIRA Agile
- Create a dashboard, populate it with gadgets and configure the gadgets 
- Read and interpret JIRA and JIRA Agile reports 
- Create and use a wallboard 
- Create a dashboard that tracks multiple projects

When

Friday, April 28th 2017 from 10:00 AM to 2:00 PM (CST) 

Where 

Praecipio Consulting - 5918 West Courtyard Drive Suite 450, Austin, TX 78730

 

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By Tony Mann (DocuSign)
Shared from the DocuSign Blog 

An interview with Steven Kling,
Principal of Product Development at Praecipio Consulting

With DocuSign Momentum fast approaching, we sat down with Steven Kling, Principal of Product Development at Praecipio Consulting – makers of DocuSign for Atlassian – to learn about the experience of building a DocuSign integration and what he’s most looking forward to at this year’s Momentum conference.

Q: Tell us about what led Praecipio Consulting to build a DocuSign integration?
A: We use DocuSign extensively at Praecipio Consulting. From Statements of Work to contracts in our Sales team, to everything internally from HR to Legal. As an Atlassian Platinum Solution Partner, we use their suite exclusively for all of our processes, so an integration is something we wanted ourselves for Atlassian’s Confluence collaboration platform. We’re the experts in JIRA, Atlassian’s industry-dominating business, software, and service desk management platform, and we saw a huge potential market for regulatory compliance (FDA, SOX, etc) that required repetitive, signatures; especially given the various digital initiatives out there pushing adoption.

Q: What was the development process like?
A: I’m a veteran of many various integration efforts over the years; some more successful than others. One key factor is a strong partnership. DocuSign provided solid and reliable technical assistance the few times it was necessary to reach out. Nobody has a perfect API, but DocuSign’s is as close as I’ve seen with excellent documentation and a testing UI that made familiarization easy. It’s definitely one of the most well designed products I’ve worked with from an integration perspective.

Q: What lessons did you learn during the process that you can share with other people looking to build a DocuSign integration?
A: We learned a great deal about Adobe PDF, CSS and multipart http requests! We had thought we could rely on Atlassian’s bundled export utilities but these were not exposed APIs and we had to come up with our own export-to-PDF solution. It’s not something we had counted on. So make sure you know if the product you’re integrating with can hand you a pdf, or start cracking the books. As for multi-part http posts, we were caught between versions of Apache’s http offerings with wildly differing APIs for multi-part, which is required for sending documents. If you’re using Java you’re likely to use Apache, so go with the latest 4.5.x HttpComponents and be wary of which version when looking at examples and online documentation.

Q: What are the use cases and types of teams that can benefit from DocuSign for Atlassian?
A: We’ve got a suite of products to make any team that relies on signatures much more efficient and provide consistent traceability, built seamlessly into the Atlassian applications they use every day. My favorite example is an HR recruiter. Each new hire goes through stages of the hiring process that require signatures, but also captures a lot of personal information. Today’s standard at best is a repetitive set of documents sent via PDF in email attachments that, best case, are fillable but more typically must be printed, filled out, signed and scanned. The same information: Name, Address, Phone, SSN, etc entered each time. Depending on the HR team’s process, these will get saved to a share network drive or worse, printed and left on a desk or an unlocked filing cabinet. With DocuSign for JIRA, each needed document is sent automatically as the prospect’s JIRA is moved through the new hire workflow. Each DocuSign field (tab) filled in is captured as a JIRA field that can then populate subsequent documents further in the process and even on into the on-boarding tickets post-hire. Of course there are other use cases for Release Management, SOX Compliance, FDA CFR21 Part 11, Legal, and Sales – but the HR recruiter is as solid a value proposition I’ve seen. And its totally customizable to your current process. No major culture changes required!

Q: What can we look forward to seeing from you at Momentum 2017?
A: Well, on the developer track I’m going to focus on two things: First, a review of the use cases from requirements sign-off to release management for enterprise development teams and how DocuSign for Confluence, DocuSign for JIRA and DocuSign for HipChat (coming soon) can automate approvals and ensure traceably through the development life cycle. Then I’ll go into lessons learned, reviewing some of the technical challenges of integrating with DocuSign. I don’t think anyone has flexed the muscles of the DocuSign APIs as much as our team and we’re happy to pass on what we’ve learned!

See you at Momentum 2017

Make plans to catch Steven Kling’s presentation, Uniting Tech Giants: DocuSign for Atlassian (Thursday, May 4th at 10:00 AM – Developer Track) to learn more about how DocuSign for Atlassian can transform your approval processes, and to learn their best practices for DocuSign API integration.