+1 512 266 8271 

Wed, Apr 12, 2017 11:00 AM - 12:30 PM CDT

Today, every industry is using software to distinguish themselves in a competitive market. Agile and Git adoption has sky-rocketed, but they still don't prevent silos from forming between development and operations teams. While Agile & Git are necessary for DevOps, there's a lot more that enterprise teams can do to become more collaborative, efficient and innovative. Join us on this special, live webinar featuring guest presentation by Atlassian for a deep dive on DevOps - the Atlassian way.



Fix IT Faster

Wed, Mar 22, 2017 11:00 AM - 12:30 PM CDT

Join our special webinar on Incident Management to learn about best practices and integrations to drastically reduce Meantime to Recovery. When incidents occur, the clock is ticking to resolve issues quickly. Incidents don't just impact users; your bottom line also takes a hit. Do you have the right tools, people, and processes in place to react (and fix it) fast? In this webinar, Jack Harding, Sr. Consultant at Praecipio Consulting and guest presenters, xMatters, BigPanda, and Riada present an end-to-end ITSM solution for effective Incident Management that leverages automation and integration for supreme efficiency.

Guest post by 

As the first third-party app to integrate with Confluence, JIRA, and HipChat, Lucidchart allows you to add diagrams to each of these Atlassian tools in order to clarify your ideas and foster collaboration. The Lucidchart add-on will feel like a natural extension of your Atlassian apps. Using Lucidchart in conjunction with this powerful trio can improve the effectiveness of your team collaboration all the way from ideation to implementation.

Start your brainstorm in HipChat

How many times have you kicked off a project with a team brainstorm consisting of a stuffy conference room, a single whiteboard, and a designated scribe? And how many times have you failed to take a photo of that whiteboard and lost your entire brain dump to the eraser?  

Forget the whiteboard and the conference room. Start a brainstorming discussion within a HipChat room and use a Lucidchart diagram as your virtual whiteboard. By typing /lucidchart in the message bar of any HipChat group room, you can get your whole team collaborating visually. Every member of your team, regardless of physical location, can add ideas to the diagram in real time. Ideation is documented in an editable format for easy reference. 

Any time you need to resurface a particular diagram for further discussion, simply use the Lucidchart share button to post your document to a HipChat room to invite more real-time collaboration.  

Store your ideas in Confluence

Once you have all your ideas documented and organized in a mind map, flowchart, or other diagram, use the Lucidchart Confluence add-on to ensure safekeeping. Share your diagrams on a centralized platform that anyone at your company can access. Add your diagram to an existing Confluence page to clarify the ideas already there, or start a new page for your diagram and add necessary context—both help to ensure employees have the right information for streamlined project completion. 

Even if you make edits to your diagrams in Lucidchart, those changes will be updated in Confluence without you having to re-upload a single diagram. Confluence can become a centralized platform serving as a single source of truth as you begin to carry out ideas.

Take action in JIRA 

As you begin implementation, you can plan, track, and report on your projects within JIRA. Add Lucidchart diagrams to supplement complicated ideas with eye-opening visuals—make it easy to understand what action is needed. 

Attaching your diagram to a JIRA issue eliminates the hassle of emailing documents back and forth and trying to keep track of the most updated version. It’s the most efficient way to communicate with your team. 

Start using Lucidchart and the trio

Lucidchart and Atlassian can save any department time and money as they develop innovative solutions. Here are a few ways you can start using the combination of Lucidchart and Atlassian within your organization. 

  •  Product: Start with a Lucidchart document in HipChat to brainstorm product design with your team. Add the diagram to a Confluence page containing other crucial data that the whole team can reference. Once you start building the product, attach the diagram to the appropriate JIRA tasks to communicate work that needs to be done.
  •  Engineering: If you’re dealing with a project involving previously documented architecture, post the existing UML or network diagram back to HipChat for further discussion. Edit the document to reflect proposed changes and then embed it in a Confluence page or attach it to a JIRA issue to convey the underlying architecture.    
  •  Marketing: Create a flowchart in your marketing HipChat room to map out the different email campaigns currently running. This chart will help you identify areas where you need additional emails or where you need to cut or consolidate emails. Embed the diagram in Confluence so you can easily reference it as you make the proposed changes to your campaign flows. Then add it to JIRA to track the emails being adjusted.

Pairing Lucidchart with your favorite Atlassian workplace applications can improve the efficiency and communication of your team. Make visual thinking a key part of moving a project from the whiteboard stages to a finished product. Learn more about Lucidchart’s Atlassian integrationsIf you would like to use Lucidchart with your Atlassian tools, please contact our friends at Praecipio Consulting.


Wed, Mar 8, 2017 11:00 AM - 12:30 PM CST

What are the secrets to world-class IT Service Management? Join this special live webinar event featuring Atlassian's Paul Buffington (Principal Solutions Engineer) to learn the best practices and recommendations for supporting your customers- and your Support teams! Dive into JIRA Service Desk, StatusPage, HipChat, and more with Atlassian and Solutions Architect, Cindy Smith in this exclusive webinar.




By Kristopher Hall, Senior Consultant

In two recent studies*, 86% of IT organizations are concerned about delivering value to their organization and 80% of an IT department's budget is used in Keeping the Lights On (KTLO). As such, IT organizations are focusing more on the right ways to keep their applications happy and healthy. One of the most important decisions an IT organization can face is how to host their Atlassian applications. Depending on resources, experience, and budget, the best choice may not be obvious at first glance. There are pros and cons of each hosting method. The question to ask is where do you find the most value when considering each option? Maybe the IT organization is new (or the company is new) and is looking for a hosting option that will take little-to-nothing to spin up and maintain. In this case, Atlassian Cloud may be the perfect fit. But what if you have a large employee headcount and access to experienced IT resources and increased funding? Maybe it makes sense to host internally to maintain complete control or, for a more hands off approach, off-loading the maintenance and performance responsibilities to someone else. That's where Praecipio Consulting can assist by offering Cumulus, our Managed Hosting platform. As Atlassian Platinum Solution Partners, we take on the responsibility of maintaining your system and are on call for your Atlassian needs. Where do you find the most value in your particular case?

What is the best return on investment for hosting? The answer is: it depends.

1. What are the hosting methods and what are the pros and cons of each?

Atlassian Cloud


  • You let Atlassian manage your system as SaaS (Software as a Service).
  • No upfront hardware costs.


  • No access to database or operating system.
  • Some features that are present in Atlassian server products may not be available in Atlassian Cloud.

Internally Hosted (Server)


  • Full range-of-motion on the entire application and operating system. You are the admin.
  • Personally dive into the application and get to know its inner workings.


  • Whether you’re building on top of a virtualized or physical system, you’re going to run into hardware costs and the maintenance fees that hardware brings with it.
  • Time away from your team to keep that system up, running, and configuration changes when needed.
  • Performance tuning can be a daunting task.

Praecipio Consulting Managed Hosting


  • More customization than Atlassian Cloud allows.
  • Atlassian Platinum Solution Partners manage your instance and performance tune for you.


  • Some features will be present to Cloud first before they are released to Server.
  • No control over file or database structure.

2. What does it take to migrate to a different hosting method?

Each hosted method is little different to migrate to. If you’re migrating to cloud, it’s preferred to migrate via export (if it’s not a huge instance). If you’re migrating to a server you could migrate with the above method or you can take a backup of your database and move over your data (attachments, logos, etc) to the new server. Praecipio can help you out if you’re looking for a seamless transition.

3. What kind of database should I use?

Although you can use MSSQL or MySQL, it's PostgresSQL that Atlassian deems as its preferred database. PostgreSQL also allows for an easy move to datacenter Atlassian products as PostgreSQL is able to be turned into a database cluster, a functionality that MySQL is not capable of. You can make a MSSQL cluster too, but it comes with high licensing costs.

4. What is the trickiest migration Praecipio Consulting has taken on? What made it tricky?

We had a client that needed to migrate various applications. During this migration they needed to conform to a new username and email standard associated with the parent company. What made this tricky was you couldn't manually change this easily since there were thousands of users; you'd waste a lot of man hours and downtime making a change like that. The change had to be automated to modify each user in each application with various different places in the databases being updated with the new user values. This was to ensure that you kept all the users historical data intact and the user could come back into work after the migration, use his new account to log in like nothing happened.

5. What is the cloud user license limit?

Atlassian Cloud's user limit is 2000 for licenses. If you have a 2000 plus user count your options could be multiple Atlassian Cloud accounts or the Atlassian Server products that you'd manage internally or through managed hosting.

6. What is the storage limitation on cloud?

Atlassian Cloud has another limitation that you should be aware of. Cloud has a storage limitation. If you have a user count below 500 users you're looking at a overall storage limit (across all applications on your account) of 25GB. If you're over the 500 user count, you've expanded that limit to 100GB.

7. Between JIRA and Confluence, which is more difficult to migrate from Server to Cloud? 

When performing a straight migration, JIRA and Confluence are just about on equal footing on complexity to move to Cloud. Now, if you are merging two applications, that is a different story. JIRA is a lot more complex to merge than Confluence due to the amount of variables that JIRA has to have in place, like workflows, issue types, fields, notifications, etc. The list is long and you have to make sure the structure is there before you can merge your data. Additionally, merging data must be done from server to server. So if your end goal is to be in the Cloud, you have to merge all your instances to a single server and migrate that up to the Cloud.

8. Why should I consider Data Center if I don't have a performance problem?

One of the main reasons to consider Data Center is uptime. Data Center has multiple application nodes that you connect to through a proxy. If a node goes down due to a hardware issue, guess what? The proxy connects you to the next available node so that you don't even realize there has been an outage. To take complete advantage of the high availability perks of Data Center, you would also incorporate a database cluster. The same rule as before comes into play. If you lose a database server in the cluster, you're still up and running. You could even lose database servers and applications nodes at the same time and still have your environment up and all users working. Granted, there are at least one application node and database node up at the same time.

9. When doing a migration or merge - do you recommend having a staging environment to cutover from (as opposed to going straight from production to production)?

Usually it's not that necessary to have a staging environment to cutover from. Actually it's preferred to do the entire migration while the current production instance is off so that no one can update it to avoid anything becoming out of sync. What should be done is preform the entire migration/merge in a test environment and list out the steps that a needed to perform that migration. As long as any extensive configuration changes are not being made those steps are going to pan out the same no matter what data is actually included into the application.

10. How difficult is it to change the OS? For example, Windows to Linux?

Surprisingly, it is not as difficult as you might think. Most of the time it acts as any other migration. The thing that will usually cause problems is if you have something tied into you Atlassian application that is dependent on Windows or Linux to run correctly, a plugin for instance. The application itself can be installed and the data moved over without much of a headache. 

Want to see more on Atlassian hosting and deployment options? Check out our webinars:

Ready to make a decision about your Atlassian hosting? Get the conversation started with our team of experts and begin experiencing your greatest hosting ROI!

*Source: HDI, “Service Management, Not Just for IT Anymore”, 2014
*Source: Gartner, “Eight of Ten Dollars Enterprises Spend on IT is “Dead Money”, 2015

Legacy IT Service Management (ITSM) tools leave many IT organizations dissatisfied and frustrated. Older solutions are just too expensive, not easy to use, and leave teams trapped in silos. 

What if there was another path for your IT teams to adopt lean service management?

Join us at our event where we will address the challenges of legacy IT and how the Atlassian approach to ITSM easily adapts to the needs of your IT team. 

Learn about:

  • Incident management
  • Service request management
  • Change management
  • Knowledge management
  • Scaling with Data Center

Special Guest Presentation by: Riada (makers of Insight)

Admission is free and includes event attendance, dinner, and drinks. Bring your whole team and enjoy expert tips along with giveaways, Q&A, and networking.


Wednesday, March 22, 2017 from 6:00 PM to 8:00 PM (PDT) 



WeWork Civic Center - 1161 Mission Street, San Francisco, CA 94103

Legacy IT Service Management (ITSM) tools leave many IT organizations dissatisfied and frustrated. Older solutions are just too expensive, not easy to use, and leave teams trapped in silos. 

What if there was another path for your IT teams to adopt lean service management?

Join us at our event where we will address the challenges of legacy IT and how the Atlassian approach to ITSM easily adapts to the needs of your IT team. 

Learn about:

  • Incident management
  • Service request management
  • Change management
  • Knowledge management
  • Scaling with Data Center

Admission is free and includes event attendance, dinner, and drinks. Bring your whole team and enjoy expert tips along with giveaways, Q&A, and networking.


Thursday, March 9, 2017 from 6:30 PM to 8:30 PM (CST) 



Praecipio Consulting - 5918 West Courtyard Drive Suite 450, Austin, TX 78730

By Erin Jones, Senior Marketing Analyst

It's only a few days into the new year, but already we see the latest tech crazes for the next 346 days in the headlines: DevOps, ITSM, and SAFe. With Atlassian, the world's industry leaders have had great success in these frameworks (many with our expert help) and technology is producing the most ground-breaking things in human history. Everybody wants to put a proverbial man on the moon with their next release, and these are the proven methods to do so. 

But one integral factor in the equation remains- beyond products, beyond methodologies: human beings. Behind each of these revolutionary web applications, overseeing each of these cutting edge processes, are our most important resources: our team. We must automate our technology to give us more time to collaborate with each other; to facilitate the tribal knowledge sharing that allows a community – a business – to thrive and grow. 

In a recent presentation, Praecipio Consulting partner, Christopher Pepe remarked on the paramount asset of human knowledge within organizations. Behind each great innovation is a team who did their work to the best of their ability to reach this next level. People are the ones who make DevOps, ITSM, and SAFe the successful frameworks they are. People are the ones who developed Puppet, Splunk, Tempo and Atlassian to help us do our jobs more efficiently. We choose and configure our tools in the most advantageous way to give us both the best competitive edge and to, ultimately, free up our resources (our people) to come up with the next, history-making idea.

Each of these products and frameworks enables us to be more efficient. To build things faster, better, and smarter that help us (and others) do the same. With that time we save - be it programming an application to triage errors to give back support time, or an app that helps you order groceries for pickup so you have an extra hour to spend with your family. The things that will move our industries (and our world) to the next phase are being created by the companies that configure their tools to give them that time. We know - we've helped them.

Everybody says they will give you your greatest technology ROI. When we say that, we mean that we're sending the best team in the world to help YOU be the best team in the world. We have the knowledge and the expertise to put your proverbial man on the moon - whether that's breaking the Fortune 500 or doubling the size of your new business in a year. Our clients and partners (like DocuSign, Splunk, and Tempo) are a testament to our commitment to delivering this ROI to you at exponential rates. We don't just care about you getting a functional product - we want to see you use it perform optimally so you can go back to what you're passionate about. 

Give us a shout and let's talk about your most valuable resources- your team- and how we can get you the technology solutions to focus on their best work. We're ready to help you get to your proverbial moon. 

Wed, Feb 22, 2017 11:00 AM - 12:30 PM CST

Integrations and add-ons help you customize your Atlassian applications to maximize your team's adoption and productivity- but which integrations and add-ons should you put your dollars and resources behind? In this webinar, Michael Kuhl, Principal at Praecipio Consulting highlights the Atlassian integrations and add-ons that deliver results to teams of all type and industry. Featuring guest presenter, Lucidchart, and highlighting other key integrations like Workato, this webinar is a must-see for teams looking to expand and customize the use of their Atlassian applications for greatest ROI.



Wed, Feb 8, 2017 11:00 AM - 12:30 PM CST

If e-signature approvals are a part of your process, you won't want to miss this webinar on DocuSign for Atlassian: the suite of DocuSign add-ons for Atlassian's Confluence and JIRA that accelerate your esignature processes. Join Steven Kling, Principal of Product Development at Praecipio Consulting and Tyler Lindsey, DocuSign Partner Account Manager, to learn how DocuSign for Atlassian helps teams of all types and industries (including those with strict compliance regulations) increase approval turnaround with full, real-time document traceability.




Wed, Jan 25, 2017 11:00 AM - 12:00 PM CST

Performance can be impacted by a number of things. Join Sr. Technical Architect, Michael Kelly for this webinar and uncover the most common culprits of performance issues. Get practical steps for experiencing better performance immediately and best practices to ensure scalable performance of your Atlassian applications as your team continues to grow.



Expert led, hands-on Atlassian training

This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasized for each topic.

High level topics

  1. Introduction to JIRA Service Desk
  2. Creating a service desk
  3. Setting up request types for your customers
  4. Creating queues for your service teams
  5. Creating service level agreement (SLA) metrics
  6. Linking your service desk to a Confluence knowledge base
  7. Adding an email address to accept email requests from your customers
  8. Branding your customer portal and global help desk
  9. Adding agents, customers, and other JIRA users to your service desk
  10. Automating your service desk

Level: Introductory to intermediate

Who should attend

Anyone responsible for setting up a JIRA Service Desk project which includes:

  • JIRA Administrators
  • Service Desk Administrators
  • Service Desk Managers
  • Team Managers
  • IT Managers

Suggested prerequisites

  • If you're solely responsible for setting up a JIRA Service Desk project, there are no prerequisites.
  • If you're also responsible for setting up JIRA company-wide, you should have completed JIRA Administration Part 1 or have equivalent experience.

Course objectives

After attending this course, attendees should be able to:

  • Create a service desk project
  • Set up request types
  • Create queues
  • Create service level agreement (SLA) metrics
  • Link your service desk to a Confluence knowledge base
  • Add an email account
  • Brand your customer portal and global help desk
  • Add agents, customers, and other JIRA users
  • Create and customize automation rules



Friday, March 17, 2017 from 9:00 AM to 4:30 PM (CDT) 




Praecipio Consulting - 5918 West Courtyard Drive Suite 450, Austin, TX 78730


As an Authorized Atlassian Training Partner and Atlassian Platinum Enterprise Expert, we deliver value-added instruction and expertise to help you increase your knoweldge of and throughput with the Atlassian product suite.

Expert led, hands-on Atlassian training

This course is for those who are new to JIRA dashboards and reports. You'll learn how to use JIRA's out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects. In hands-on exercises, you'll create and configure a project dashboard and learn how to configure dashboard gadgets. You’ll also learn how to read JIRA Agile reports, configure a wallboard, and create a multi-project dashboard. The course discusses dashboard best practices and pitfalls and how to ensure your reporting reflects the right metrics at the right time. This course should put you on the path to using one of JIRA's core strengths: displaying project status visually on fully customizable dashboards.

High-level topics

  1. Overview of each of the major JIRA and JIRA agile reports - the purpose of each, how to use, how to read and interpret the data
  2. How to create a dashboard and populate it with gadgets
  3. How to create a dashboard that tracks multiple projects
  4. How to configure gadgets so they display data as you need
  5. How to create and use a wallboard

Who should attend?

Agile project managers, scrum masters, technical managers, JIRA system administrators, or anyone looking to learn more about JIRA dashboards and reporting

Level: Introductory

Suggested prerequisites

Familiarity with JIRA Agile, JIRA Query Language (JQL), and basic JIRA functionality

Course objectives

After attending this course, attendees should be able to:
- Identify and describe the purpose of the most commonly used reports in JIRA and JIRA Agile
- Create a dashboard, populate it with gadgets and configure the gadgets 
- Read and interpret JIRA and JIRA Agile reports 
- Create and use a wallboard 
- Create a dashboard that tracks multiple projects


Friday, February 17, 2017 from 10:00 AM to 2:00 PM (CST) 




Praecipio Consulting - 5918 West Courtyard Drive Suite 450, Austin, TX 78730


As an Authorized Atlassian Training Partner and Atlassian Platinum Enterprise Expert, we deliver value-added instruction and expertise to help you increase your knoweldge of and throughput with the Atlassian product suite.

As 2016 draws to a close, it's time to reflect on the past 12 months and set forth goals a.k.a. resolutions for 2017. Where do you want to be in the new year? For many, this includes adopting new technologies or new practices like DevOps. Whatever your new year's technology resolutions, we're here to help.

2017 Technology Resolutions

5. Always be iterating

The faster one can learn and improve, the better your results. This goes for building products as well as continuously improving your processes. Look for opportunities to grow and eliminate inefficiencies. Those who have the tools and processes to achieve this agility will reap the greatest rewards.

4. Automate more

What are the repeatable processes in your day-to-day work life that can be automated? Save countless resource hours spent doing work manually by smartly automating repetitive tasks like sending esignature documents or creating issues at a workflow transition. This automation allows you more time to focus on your core competencies. 

3. Plan ahead

Having the capability to forecast project delivery is key. Using tools like Portfolio for JIRA and Tempo Budgets, you gain the perspective you need to ensure timely, on budget delivery of projects by leveraging your teams' historical velocity and resource availability. 

2. Speak up

Keep the lines of team communication open with daily standups and HipChat. Being able to quickly identify any blockers and swarm to fix them helps you to keep work flowing and gives your team the support they need to be productive. 

1. Try something new

Take this new year as an opportunity to embrace change. Ready to dip your toe into DevOps or try out AWS services? Now's the time! Set goals to measure the success of your new endeavor and challenge your team to embrace your new initiatives. We even provide training to help you get started faster and easier!


Whatever your technology resolutions, we have the expertise and services to help you achieve success. Our team is here to help you meet (and exceed) your goals- so don't wait to make your resolutions. Contact us to find out what you can accomplish in the new year. 

Happy 2017 to you and your team,
Your friends at Praecipio Consulting

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Atlassian Data Center provides optimal performance and high availability for mission-critical, enterprise applications. Including availability across the most widely used team collaboration tools in the suite, Data Center delivers instant scalability for unphased system performance as your organization grows. With a tightly designed infrastructure of a load balancer and finely tuned nodes for failover, Data Center allows maximum uptime through active-active clustering. Atlassian Data Center is used by Global Fortune 20 enterprises who demand the highest level of performance from their software.


Active-active clustering of nodes means that, should a node go down, the load balancer immediately detects the failure and re-directs operations to other nodes within seconds. Built in redundancy allows you to integrate with industry standard technologies for database clustering and shared file systems to minimize single points of failure. With minimal loss of system availability, mission-critical Atlassian applications provide performance on a continual basis, making Data Center the choice of teams who can't afford any downtime. 


When your user count grows beyond your current Data Center infrastructure, simply add nodes to your clusters to scale up in an instance. Additional nodes support increased performance for larger teams and can be quickly added without downtime to your system. Existing nodes auto sync indexes and plugins with each new node added. Scaling up also provides predictable costs, as Data Center is licensed per user count (not number of servers or CPUs) without increase in licensing.

Supported Atlassian Data Center deployment options include:

  • Amazon Web Services (See Atlassian's JIRA Software and Bitbucket AWS Quickstarts)
  • Cumulus (our Atlassian-optimized Data Center cloud managed hosting option) 
  • VMWare
  • Azure
  • Google Cloud 

Atlassian offers Data Center options for:

  • JIRA Software
  • Confluence
  • Bitbucket
  • JIRA Service Desk
  • HipChat (currently in beta)

The Atlassian Marketplace contains over 130 Data Center compatible plugins (indicated by an Atlassian Data Center certified listing), including popular add-ons like the Tempo suite, Brikit ThemePress, Riada Insight, DocuSign for Confluence, and DocuSign for JIRA.

For full Data Center services, including: licensing, implementation, migration, and performance tuning, contact us. Our expertise in the Atlassian suite and deep knowledge of partners such as AWS and major plugin vendors allow us to deliver leading Data Center solutions to your organization. Speak with our team and learn how we can get you on Data Center and deliver optimal Atlassian performance.