By Chris Hofbauer
For organizations that use the Atlassian product suite, it's critical to decide whether to administer the products in-house. After all, there are significant considerations with infrastructure, networking, product tuning, let alone the configuration of the products. Choosing to engage in a Managed Services agreement can be extremely beneficial. A great Managed Services team can be a great asset and provide tremendous value to any size organization.
One of the greatest values provided is the administrative relief you get from a Managed Services team. The Atlassian products require devoted attention, especially within organizations that use it for all sources of truth. Having a Managed Services team allows an organization to have fewer full-time employees dedicated to the tools and instead on their primary area of expertise. Depending on the contract, signing onto Managed Services is typically half the cost of hiring on a full-time Atlassian administrator as well.
System monitoring, performance, and upkeep can also become a major burden to bear. Atlassian products and add-ons are frequently updated and if the applications are not well kept, the system can become outdated fairly quickly. With a Managed Services team, we work closely to ensure performance and maintenance doesn't fall behind so teams can continue to leverage the power of the Atlassian toolset.
One of the most valuable aspects of hiring a Managed Services team is the tribal knowledge and best practices that come along with it. When an organization has one or few Atlassian administrators, they are limited to the knowledge of those individuals. With a Managed Services team, you have the entire company to leverage. We have a large team that has seen various installations and configurations (both supported and unsupported) of the Atlassian tools, including those we host in Cumulus, our Atlassian Hybrid environment. By seeing all these variations, we are able to provide the best solutions that have been tested and proven.
The Atlassian product suite requires attention and care from people who are dedicated to the tools. Our Managed Services team helps to relieve administrative overhead for every organization through system performance and monitoring as well as best practices through tribal knowledge, all at less expensive option compared to a full-time employee or team. With this, hiring a Managed Service team provides peace of mind and great value.