Respond Better and Faster to Major IT Outages
During a major outage, your service desk should not only help to resolve the issues, but also prevent lost revenue and extended downtime. While there are numerous technologies that make it easier to communicate, collaborate, and automate responses, many challenges still remain. With so many alerts and notifications, how do you prioritize your response? How do you communicate effectively in real-time? How do you keep track of all the IT assets involved? Download this white paper to answer these questions, and learn how Praecipio Consulting leverages process expertise, ITIL best practices, and modern ITSM tools from Atlassian and xMatters to optimize the incident response process.