In many walks of life, the word custom is synonymous with time and money. This is particularly true of technical solutions, and Jira Service Desk is no exception. It’s not unusual for a Jira Service Desk implementation to result in an intensive months-long project involving significant resources for the development of custom workflows. If that doesn’t sound ideal, you’ll be relieved to learn that there’s another option: A Quick Start implementation by Praecipio Consulting.
A Quick Start implementation is exactly what it sounds like. We get you up and running with Jira Service Desk in weeks rather than months, allowing you to realize a speedy return on your investment and reduced time to value. Instead of reinventing the wheel, we take our baseline best practice implementation and tune it further to fit your organization's needs.
So how do you know if this approach is best for you? Here are five signs that you can safely forgo a fully customized Jira Service Desk implementation and realize the benefits of Quick Start implementation by Praecipio.
1. You’re not looking for bells and whistles.
Jira Service Desk is touted as an enterprise-grade service desk platform. But the nice thing about it is you don’t have to be a large enterprise to take advantage of its benefits. If you know you don’t need extra customizations, don’t let a large consulting provider tell you otherwise. You can still realize Jira’s value by implementing common workflows that we have developed for other organizations over the last decade under ITIL best practices.
2. Your service organization is small, new or both.
As service desk organizations grow, their workflows tend to become more complex, and Jira’s flexibility is an advantage. However, if your organization is small, new or both, you probably only require basic workflows. Don’t worry—you can always take advantage of Jira’s flexibility later when you have a business need to evolve your workflows.
3. You want to adopt ITIL—but haven’t a clue where to start.
As a framework of best practices for delivering IT services, ITIL aligns IT services with the needs of the business. While Jira Service Desk is ITIL certified, it requires careful oversight and expertise to implement. The out-of-the-box workflows require some tweaking to enable you to fully realize ITIL’s benefits—but there’s not a lot of variation from one implementation to another. A well-experienced consultancy can implement ITIL-compliant workflows without significantly increasing your implementation time or cost.
4. Your organization has a low-risk tolerance.
Every project has some risk associated with it. It stands to reason that the longer, more complex the project, the higher the level of risk. If you can’t afford to wait months to use Jira Service Desk “in the field” and demonstrate success, then you need a Quick Start. Once you realize a quick win with an industry standard implementation, then you can go back and expand your implementation.
5. Your organization lacks the necessary resources.
A custom implementation is great if you lack the necessary skills in-house, but it won’t necessarily remove the burden from your staff. Their input will be needed to determine what workflows are needed and how they should be customized. Relying on these resources for several months can have quite an impact on productivity and morale.
If any of the above are true for your organization, then we encourage you to consider a Quick Start implementation. Our number one goal is your success and we are committed to helping you realize your goals. Contact us and we’ll help you determine if a Quick Start is right for you.