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JIRA’s an issue tracking application, but its core flexibility and strengths mean it can become much more than a tool limited to a development group. JIRA’s incredibly adept at helping teams track and accomplish tasks. JIRA also has a masterful ability to manage life cycles - and it’s found great success in numerous use cases.

Use Cases

The following use case guides are meant to explain a bit of the details related to using JIRA for a specific use case. The info you’ll find in here highlights much of what we’ve learned from working with clients in a variety of different industries, as well as our internal expertise and use of JIRA.

For each of these use cases, we’ll attempt to highlight:

  • Particular JIRA functionality specific to the use
  • Related plugins we’re aware of
  • Customization and tweaks
  • …and sometimes a sample file to help get you started

General and Non-Software Uses

Agile Software Development

Project Management

HelpDesk / Support / Trouble Ticketing

Test Case Management

This can be done by using either of the following approaches:

Requirements Management

Change Management

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